This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Creating objects

In addition to the File > New menu, the AR System Navigator provides a direct way to create an object on a specific server or in a specific application.

To create an object on a server

  1. In the server branch, open the All Objects branch.
  2. Right-click the appropriate object type, and select the appropriate New menu command.
    The object editor opens.
  3. Modify the object.
    For more information, see Modifying object properties and the sections listed in the following table.

    Where to learn how to create and modify objects


    To create:

    Setting up the development environment
    Developing the application interface

    • Applications
    • Forms
    • Images
    • Menus
    • Packing lists

    Defining workflow to automate processes

    • Active links
    • Active link guides
    • Escalations
    • Filters
    • Filter guides

    Publishing the BMC Remedy AR System functionality as a web service

    Web services

    Creating associationsAssociations

    Adding graphics to an application with flashboards

    • Flashboards
    • Flashboard alarms
    • Flashboard variables

    Distributed operations components

    • Distributed mappings
    • Distributed pools

To create an object in an application

  1. In the Applications branch, right-click the name of the application and select New Object > New objectType.
  2. Complete any initial dialog boxes.
    The object editor opens.
    For more information, see Modifying object properties and the guides listed in the following table.
    For information about creating applications, see Working with applications and packing lists.
  3. Select File > Save.
    The Save objectType As dialog box appears.
  4. Type the name of the object.
    Object names must be unique for each BMC Remedy AR System server. Names can be as many as 80 characters, including spaces.


    There are no other restrictions on names, but it is helpful to establish naming conventions for your work and to make names descriptive.

  5. Click OK.

To create a workflow object from the forms object list

  1. Right-click a form in the forms object list.
  2. Select New Workflow > workflowObject.
    The workflow objects you can select are:
    • Active Link
    • Filter
    • Escalation
    • Active Link Guide
    • Filter Guide
  3. Enter the information in the workflow object's editor.
    For more information about creating workflow, see Defining workflow to automate processes.
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