This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Creating flashboards

After creating your variables, as described in Creating a variable, you are ready to create your flashboard. Different flashboards can use the same variables.


You can use flashboards with deployable applications and BMC Remedy AR System applications. However, if you use flashboards with BMC Remedy AR System applications, you cannot view Flashboards objects in applications or packing lists. You must access the objects through the All Objects list.

To create a flashboard

  1. In AR System Navigator, expand serverName > All Objects.
  2. Right-click Flashboards, and select New Flashboard.
    To add a flashboard to an application, expand serverName > Applications. Then, right-click on the application, and select New Object > New Flashboard.
  3. Enter values for the fields on each panels.

    Fields used to create a flashboard
    Field or Area Description
    Flashboard panel
    Title The title that you want to appear in the graphical display on the form. The flashboard title should reflect its function. For example, a flashboard that collects tickets that the server receives in one month might be titled: Total Tickets for April 2010.
    Chart type

    Type of chart you want to create. The options are:

    • Line
    • Bar
    • Stacked Bar
    • Area
    • Stacked Area
    • Pie
    • Meter
    • Text
    • Capacity
    • For more information about choosing the best type of flashboard for your needs, see Types of flashboards.
    Drilldown in Variables Allows users to drill-down in the flashboard to view, modify, and delete the underlying data associated with the visual display.
    User Can Customize


    This option is used for previous "image-based" formats only. (For more information, see Modifying flashboard properties.)

    Enables users to customize the flashboard. Default customized flashboards options are:

    • Chart title
    • Chart type
    • Legend title
    • X axis label
    • Y axis label
    • Time frame to be displayed

    This option is valid for the 7.1.00 and 7.0.01 format. For more information about the various flashboards formats, see Modifying flashboard properties. For more customizable options, see Changing display parameters for flashboards. To limit the number of options that users can select:

    1. Open the form that contains the Data Visualization field for your flashboard.
    2. In the Properties tab, for the Custom Properties property, enter customizableparams= immediately followed by the customizable options to display, in lower case and separated by single spaces. For example, if you enter the following line, users can only customize the chart title, chart type, and X axis labels:

    customizableparams=charttitle charttype xaxislabel Users can view the customizable options menu on the flashboard. For example, to change the time frame display, the user selects Time Frame from the menu on the flashboard, and then selects the time frame (for example, Today ).

    (Click the image to expand it.)

    Display Type

    Type of flashboard that you are creating:

    • Real Time — Displays the data as it is collected.
    • History — Displays the historical data collected over a time interval.
    • Summary — Displays a summary of historical data.
    • History till date — Displays historical and real-time data in a single flashboard.


    If you want to display historical or summarized data, you cannot select a pie, meter, or text flashboard because these types of flashboards can display only real-time data. Instead, select a line, bar, or area chart.

    Background Color

    Background color for the flashboard. Select a color that increases readability and contrast.To change the color:

    1. Click the Color button.
    2. In the dialog box that appears, select a Primary Color.
    3. To display a graduated color pattern, select Gradient, and select a Target Color. Then, select the gradient pattern.

    Legend for a flashboard.To enable the legend:

    1. Select Show Legend.
    2. Enter a title for the legend in the Legend field.
    3. Select where you want to place the legend:
      • Right
      • Left
      • Top
      • Bottom
    Orientation Orientation of the X and Y axes on a chart.
    Variables panel

    List of the variables for the flashboard.To add variables to the list:

    1. Click Add.
    2. Select a variable, and click OK.
    3. Repeat these steps for each variable.

    To set the format for each variable:

    1. Select the variable.
    2. Set the remaining fields on the Variables panel. (The fields are described in the following rows of this table.)
    Enable Variable Option to set whether the selected variable is displayed in the flashboard.
    Label Label for the selected variable.

    Color for the selected variable.To change the color:

    1. Click the Color button.
    2. In the dialog box that appears, select a Primary Color.
    3. To display a graduated color pattern, select Gradient, and select a Target Color. Then, select the gradient pattern.

    If you group variables (see Creating a variable), flashboards automatically assigns colors to those variables. However, you can change the variable colors with the Group By button, as described in this table. (You can also use the gbcolors parameter, described in Adding a flashboard to a BMC Remedy AR System form)

    Style Style of the lines for the variable in the flashboard. The options are Solid and Dashed. This option is enabled when you are creating a Line chart.
    Group By

    Option that allows you to select the color for each item of a variable in the flashboard. For example, you might have a selection field that contains the options Urgent, High, and Medium. With the Group By option, you can select a separate color for each option. Urgent might be red, High might be orange, and Medium might be blue. The Group By button is available only if you enter a selection field (radio button, drop-down list, or check box) in the Primary field on the Operation panel when creating a flashboards variable. (See Creating a variable.)


    When creating a variable, select only the Primary Group By field. If both the Primary and Secondary options are used, the Group By button on the Variables panel is disabled.

    To use the Group By option:

    1. Select the variable.
    2. Click the Group By button.
    3. In the Group By Colors dialog box, select a category from the list, and select a color.
    4. Repeat step 3 for each category.
    5. Click OK.
    X Axis panel (Line, bar, area, and pie charts only)
    Label Label to display on the X axis.
    Show Grid Option to display the X axis grid on the flashboard.
    Show As Time

    Option to display the time frame on the X axis. You can display all dates or a specific date, such as yesterday. You must select the Show As Time option if your flashboard is a line chart and contains a variable that is enabled for data collection. For more information, see Creating a variable.


    This field is enabled only when the History or Summary chart is selected. If the Real time chart is selected, all the variables in the flashboard must have the primary Group By on date-time field.

    Time Frame

    Time frame for the flashboard:

    • All dates
    • Custom
    • Today
    • Yesterday
    • This Month
    • Last Month
    • Year to Date
    • Last Year
    • Last Week
    • This Week
    • Next Week
    • Next Month


    The future time options, such as Next Week and Next Month, are not available for History and Summary charts.

    Start Date and Time End Date and Time

    Start and end times to display data on the X axis.


    These fields are enabled only when you select Custom for the Time Frame.

    Y Axis panel (Line, bar, area, and pie charts only)
    Label Label to display on the Y axis.
    Show Grid Option to display the Y axis grid on the flashboard.
    Range Auto Range Custom

    Range of values. The options are:

    • Range Auto — Range of values that the BMC Remedy Flashboards server selects.
    • Range Custom — Minimum and maximum values to display on the Y axis. Enter those values in the Min and Max fields that are enabled when you select Range Custom.
    Meter panel (Meter charts only)
    (Optional) Label Label for the variable. (This is not displayed anywhere.)
    Range Minimum and maximum values for the meter's range.

    Thresholds that are displayed on the meter:

    • Warning — Sets the start point for a yellow band on the meter, which stops where the Alert Threshold starts. The Warning Threshold must be lower than the Alert Threshold.
    • Alert — Sets the start point for a red band on the meter, which stops at the Range Maximum value.
    Text panel (Text charts only)
    Label Label for the text flashboard.
  4. In the Properties tab, set the values for Permissions.
    For information about permissions, see Access control overview.
  5. In the Properties tab, enter details for the New Description property to record the change history.
    To view the change history, click the Change History property, and then click the ellipsis (...) button that appears.
  6. To modify other properties (such as font and color details) for the flashboard, edit the properties in the Properties tab.
    For more information, see Modifying flashboard properties.
  7. Save the flashboard.
  8. To place the flashboard on BMC Remedy AR System form, see Adding a flashboard to a BMC Remedy AR System form.
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