This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Creating flashboard variables

Variables specify the information you want to monitor from a single form. A variable represents the data, such as a slice of a pie graph, a bar in a bar graph, or a line in a line graph. For example, high-priority service requests, requests created within the last hour, or requests assigned to one employee could each be represented by a bar. Variables have unique names and can be associated with more than one flashboard.


To optimize display time, avoid using too many variables in your flashboard.

The following sections provide information about creating, modifying, deleting, or renaming variables and the steps to set up row-level security:

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