This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Creating entries in join forms

When creating entries through a join, BMC Remedy AR System does not initiate a database operation. Because creating an entry in a join is not a determinate action, the system cannot automatically perform it. However, all filter operations defined for a join are performed, which requires you to define workflow that appropriately creates or modifies entries in the primary and secondary forms.

For example, if you create a join between a customer and an item purchased, creating an entry through the join can be defined through workflow. With push fields filter actions, the workflow can create an entry for an item purchased or an entry for a customer.

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