This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Creating email debug batch files

Creating a debug email batch file by using the -Dmail.debug=true debug mode in the EmailStart.bat file can help resolve issues that might not show up in the email error log. You accomplish this by setting the debug mode to the line that starts the Java process/EmailDaemon. You might find this procedure useful for debugging the BMC Remedy Email Engine in contrast to using the BMC Remedy AR System Email Error Logs form. The contents of the BMC Remedy AR System Email Error Logs form can become very large.

For more information, see BMC Remedy Email Engine logs.

Sample debug log

The contents of a sample debug log follow.


C:\Program Files\BMC Software\ARSystem\AREmail>echo off 
Checking connection to server: <arserver name> ...
Application has started Version:  8.1 Build 1001
Using JRE: 1.6.0_26
Successfully connected at Aug 12, 2011 1:01:04 PM
DEBUG: JavaMail version 1.4ea
DEBUG: successfully loaded file: C:\Program
Files\Java\<Java_Home_Folder>\lib\javamail.providers
DEBUG: JavaMail version 1.4ea
DEBUG: URL jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/AREmail/emaildaemon.jar!/META-INF/javamail.providers
DEBUG: successfully loaded file: C:\Program Files\Java\<Java_Home_Folder>\lib\javamail.providers
DEBUG: successfully loaded resource: jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/AREmail/emaildaemon.jar!/META-INF/javamail.providers
DEBUG: URL jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/AREmail/imap.jar!/META-INF/javamail.providers
DEBUG: URL jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/AREmail/emaildaemon.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource: jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/AREmail/emaildaemon.jar!/META-INF/javamail.providers
DEBUG: URL jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/AREmail/imap.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource: jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/AREmail/imap.jar!/META-INF/javamail.providers
DEBUG: URL jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/AREmail/smtp.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource: jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/AREmail/imap.jar!/META-INF/javamail.providers
DEBUG: URL jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/AREmail/smtp.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource: jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/AREmail/smtp.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource: jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/AREmail/smtp.jar!/META-INF/javamail.providers
DEBUG: URL jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/AREmail/pop3.jar!/META-INF/javamail.providers
DEBUG: URL jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/AREmail/pop3.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource: jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/AREmail/pop3.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource: jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/AREmail/pop3.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource: /META-INF/javamail.default.providers
DEBUG: Tables of loaded providers
DEBUG: successfully loaded resource: /META-INF/javamail.default.providers
DEBUG: Providers Listed By Class Name: {com.sun.mail.imap.IMAPSSLStore=javax.mail.Provider[STORE,imaps,com.sun.mail.imap.IMAPSSLStore,Sun Microsystems, Inc], gnu.mail.providers.mbox.MboxStore=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,mapi@bmc.com], com.sun.mail.imap.IMAPStore=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc], com.sun.mail.pop3.POP3SSLStore=javax.mail.Provider[STORE,pop3s,com.sun.mail.pop3.POP3SSLStore,Sun Microsystems, Inc], com.sun.mail.pop3.POP3Store=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsystems, Inc], com.sun.mail.smtp.SMTPSSLTransport=javax.mail.Provider[TRANSPORT,smtps,com.sun.mail.smtp.SMTPSSLTransport,Sun Microsystems, Inc], com.bmc.mail.mapi.MAPITransport=javax.mail.Provider[TRANSPORT,mapitransport,com.bmc.mail.mapi.MAPITransport,mapi@bmc.com], com.bmc.mail.mapi.MAPIStore=javax.mail.Provider[STORE,mapistore,com.bmc.mail.mapi.MAPIStore,mapi@bmc.com], com.sun.mail.smtp.SMTPTransport=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc]}
DEBUG: Tables of loaded providers
DEBUG: Providers Listed By Protocol: {mbox=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,dog@gnu.org], mapitransport=javax.mail.Provider[TRANSPORT,mapitransport,com.bmc.mail.mapi.MAPITransport,mapi@bmc.com], smtp=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc], mapistore=javax.mail.Provider[STORE,mapistore,com.bmc.mail.mapi.MAPIStore,mapi@bmc.com], imaps=javax.mail.Provider[STORE,imaps,com.sun.mail.imap.IMAPSSLStore,Sun Microsystems, Inc], imap=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc], pop3=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsy stems, Inc], smtps=javax.mail.Provider[TRANSPORT,smtps,com.sun.mail.smtp.SMTPSSLTransport,Sun Microsystems, Inc], pop3s=javax.mail.Provider[STORE,pop3s,com.sun.mail.pop3.POP3SSLStore,Sun Microsystems, Inc]}
DEBUG: Providers Listed By Class Name: {com.sun.mail.imap.IMAPSSLStore=javax.mail.Provider[STORE,imaps,com.sun.mail.imap.IMAPSSLStore,Sun Microsystems, Inc], gnu.mail.providers.mbox.MboxStore=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,mapi@bmc.com], com.sun.mail.imap.IMAPStore=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc], com.sun.mail.pop3.POP3SSLStore=javax.mail.Provider[STORE,pop3s,com.sun.mail.pop3.POP3SSLStore,Sun Microsystems, Inc], com.sun.mail.pop3.POP3Store=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsystems, Inc], com.sun.mail.smtp.SMTPSSLTransport=javax.mail.Provider[TRANSPORT,smtps,com.sun.mail.smtp.SMTPSSLTransport,Sun Microsystems, Inc], com.bmc.mail.mapi.MAPITransport=javax.mail.Provider[TRANSPORT,mapitransport,com.bmc.mail.mapi.MAPITransport,mapi@bmc.com], com.bmc.mail.mapi.MAPIStore=javax.mail.Provider[STORE,mapistore,com.bmc.mail.mapi.MAPIStore,mapi@bmc.com], com.sun.mail.smtp.SMTPTransport=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc]}
DEBUG: Providers Listed By Protocol: {mbox=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,dog@gnu.org], mapitransport=javax.mail.Provider[TRANSPORT,mapitransport,com.bmc.mail.mapi.MAPITransport,mapi@bmc.com], smtp=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc], mapistore=javax.mail.Provider[STORE,mapistore,com.bmc.mail.mapi.MAPIStore,mapi@bmc.com], imaps=javax.mail.Provider[STORE,imaps,com.sun.mail.imap.IMAPSSLStore,Sun Microsystems, Inc], imap=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc], pop3=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsy stems, Inc], smtps=javax.mail.Provider[TRANSPORT,smtps,com.sun.mail.smtp.SMTPSSLTransport,Sun Microsystems, Inc], pop3s=javax.mail.Provider[STORE,pop3s,com.sun.mail.pop3.POP3SSLStore,Sun Microsystems, Inc]}
DEBUG: successfully loaded resource: /META-INF/javamail.default.address.map
DEBUG: successfully loaded resource: /META-INF/javamail.default.address.map
DEBUG: URL jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/AREmail/smtp.jar!/META-INF/javamail.address.map
DEBUG: URL jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/AREmail/smtp.jar!/META-INF/javamail.address.map
DEBUG: successfully loaded resource: jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/AREmail/smtp.jar!/META-INF/javamail.address.map
DEBUG: successfully loaded resource: jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/AREmail/smtp.jar!/META-INF/javamail.address.map
DEBUG: java.io.FileNotFoundException: C:\Program Files\Java\<Java_Home_Folder>\lib\javamail.address.map (The system cannot find the file specified)
DEBUG: java.io.FileNotFoundException: C:\Program Files\Java\<Java_Home_Folder>\lib\javamail.address.map (The system cannot find the file specified)
DEBUG: getProvider() returning javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc]
DEBUG: getProvider() returning javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsy stems, Inc]
DEBUG POP3: connecting to host "essmail2", port 110, isSSL false
DEBUG SMTP: useEhlo true, useAuth true
DEBUG SMTP: trying to connect to host "essmail2", port 425, isSSL false
220 essmail2.eng.bmc.com Microsoft ESMTP MAIL Service ready at Fri, 12 Aug 2011 12:56:40 +0530
DEBUG SMTP: connected to host "essmail2", port: 425

S: +OK Microsoft Exchange Server 2007 POP3 service ready
C: USER eetest1
S: +OK
C: PASS Asimil8
EHLO EE-HOST
250-essmail2.eng.bmc.com Hello [137.72.248.195]
250-SIZE 41943040
250-PIPELINING
250-DSN
250-ENHANCEDSTATUSCODES
250-AUTH
250-8BITMIME
250-BINARYMIME
250 CHUNKING
DEBUG SMTP: Found extension "SIZE", arg "41943040"
DEBUG SMTP: Found extension "PIPELINING", arg ""
DEBUG SMTP: Found extension "DSN", arg ""
DEBUG SMTP: Found extension "ENHANCEDSTATUSCODES", arg ""
DEBUG SMTP: Found extension "AUTH", arg ""
DEBUG SMTP: Found extension "8BITMIME", arg ""
DEBUG SMTP: Found extension "BINARYMIME", arg ""
DEBUG SMTP: Found extension "CHUNKING", arg ""
DEBUG SMTP: Attempt to authenticate
DEBUG: JavaMail version 1.4ea
DEBUG: successfully loaded file: C:\Program Files\Java\<Java_Home_Folder>\lib\javamail.providers
DEBUG: URL jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/AREmail/emaildaemon.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource: jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/AREmail/emaildaemon.jar!/META-INF/javamail.providers
DEBUG: URL jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/AREmail/imap.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource: jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/AREmail/imap.jar!/META-INF/javamail.providers
DEBUG: URL jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/AREmail/smtp.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource: jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/AREmail/smtp.jar!/META-INF/javamail.providers
DEBUG: URL jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/AREmail/pop3.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource: jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/AREmail/pop3.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource: /META-INF/javamail.default.providers
DEBUG: Tables of loaded providers
DEBUG: Providers Listed By Class Name: {com.sun.mail.imap.IMAPSSLStore=javax.mail.Provider[STORE,imaps,com.sun.mail.imap.IMAPSSLStore,Sun Microsystems, Inc], gnu.mail.providers.mbox.MboxStore=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,mapi@bmc.com], com.sun.mail.imap.IMAPStore=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc], com.sun.mail.pop3.POP3SSLStore=javax.mail.Provider[STORE,pop3s,com.sun.mail.pop3.POP3SSLStore,Sun Microsystems, Inc], com.sun.mail.pop3.POP3Store=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsystems, Inc], com.sun.mail.smtp.SMTPSSLTransport=javax.mail.Provider[TRANSPORT,smtps,com.sun.mail.smtp.SMTPSSLTransport,Sun Microsystems, Inc], com.bmc.mail.mapi.MAPITransport=javax.mail.Provider[TRANSPORT,mapitransport,com.bmc.mail.mapi.MAPITransport,mapi@bmc.com], com.bmc.mail.mapi.MAPIStore=javax.mail.Provider[STORE,mapistore,com.bmc.mail.mapi.MAPIStore,mapi@bmc.com], com.sun.mail.smtp.SMTPTransport=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc]}
DEBUG: Providers Listed By Protocol: {mbox=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,dog@gnu.org], mapitransport=javax.mail.Provider[TRANSPORT,mapitransport,com.bmc.mail.mapi.MAPITransport,mapi@bmc.com], smtp=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc], mapistore=javax.mail.Provider[STORE,mapistore,com.bmc.mail.mapi.MAPIStore,mapi@bmc.com], imaps=javax.mail.Provider[STORE,imaps,com.sun.mail.imap.IMAPSSLStore,Sun Microsystems, Inc], imap=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc], pop3=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsy stems, Inc], smtps=javax.mail.Provider[TRANSPORT,smtps,com.sun.mail.smtp.SMTPSSLTransport,Sun Microsystems, Inc], pop3s=javax.mail.Provider[STORE,pop3s,com.sun.mail.pop3.POP3SSLStore,Sun Microsystems, Inc]}
DEBUG: successfully loaded resource: /META-INF/javamail.default.address.map
DEBUG: URL jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/AREmail/smtp.jar!/META-INF/javamail.address.map
DEBUG: successfully loaded resource: jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/AREmail/smtp.jar!/META-INF/javamail.address.map
DEBUG: java.io.FileNotFoundException: C:\Program Files\Java\<Java_Home_Folder>\lib\javamail.address.map (The system cannot find the file specified)
DEBUG: getProvider() returning javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc]
DEBUG SMTP: useEhlo true, useAuth true
DEBUG SMTP: trying to connect to host "essmail2", port 425, isSSL false
220 essmail2.eng.bmc.com Microsoft ESMTP MAIL Service ready at Fri, 12 Aug 2011 12:56:40 +0530
DEBUG SMTP: connected to host "essmail2", port: 425

EHLO EE-HOST
250-essmail2.eng.bmc.com Hello [137.72.248.195]
250-SIZE 41943040
250-PIPELINING
250-DSN
250-ENHANCEDSTATUSCODES
250-AUTH
250-8BITMIME
250-BINARYMIME
250 CHUNKING
DEBUG SMTP: Found extension "SIZE", arg "41943040"
DEBUG SMTP: Found extension "PIPELINING", arg ""
DEBUG SMTP: Found extension "DSN", arg ""
DEBUG SMTP: Found extension "ENHANCEDSTATUSCODES", arg ""
DEBUG SMTP: Found extension "AUTH", arg ""
DEBUG SMTP: Found extension "8BITMIME", arg ""
DEBUG SMTP: Found extension "BINARYMIME", arg ""
DEBUG SMTP: Found extension "CHUNKING", arg ""
DEBUG SMTP: Attempt to authenticate
DEBUG: JavaMail version 1.4ea
DEBUG: successfully loaded file: C:\Program Files\Java\<Java_Home_Folder>\lib\javamail.providers
DEBUG: URL jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/AREmail/emaildaemon.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource: jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/AREmail/emaildaemon.jar!/META-INF/javamail.providers
DEBUG: URL jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/AREmail/imap.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource: jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/AREmail/imap.jar!/META-INF/javamail.providers
DEBUG: URL jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/AREmail/smtp.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource: jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/AREmail/smtp.jar!/META-INF/javamail.providers
DEBUG: URL jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/AREmail/pop3.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource: jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/AREmail/pop3.jar!/META-INF/javamail.providers
DEBUG: successfully loaded resource: /META-INF/javamail.default.providers
DEBUG: Tables of loaded providers
DEBUG: Providers Listed By Class Name: {com.sun.mail.imap.IMAPSSLStore=javax.mail.Provider[STORE,imaps,com.sun.mail.imap.IMAPSSLStore,Sun Microsystems, Inc], gnu.mail.providers.mbox.MboxStore=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,mapi@bmc.com], com.sun.mail.imap.IMAPStore=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc], com.sun.mail.pop3.POP3SSLStore=javax.mail.Provider[STORE,pop3s,com.sun.mail.pop3.POP3SSLStore,Sun Microsystems, Inc], com.sun.mail.pop3.POP3Store=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsystems, Inc], com.sun.mail.smtp.SMTPSSLTransport=javax.mail.Provider[TRANSPORT,smtps,com.sun.mail.smtp.SMTPSSLTransport,Sun Microsystems, Inc], com.bmc.mail.mapi.MAPITransport=javax.mail.Provider[TRANSPORT,mapitransport,com.bmc.mail.mapi.MAPITransport,mapi@bmc.com], com.bmc.mail.mapi.MAPIStore=javax.mail.Provider[STORE,mapistore,com.bmc.mail.mapi.MAPIStore,mapi@bmc.com], com.sun.mail.smtp.SMTPTransport=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc]}
DEBUG: Providers Listed By Protocol: {mbox=javax.mail.Provider[STORE,mbox,gnu.mail.providers.mbox.MboxStore,dog@gnu.org], mapitransport=javax.mail.Provider[TRANSPORT,mapitransport,com.bmc.mail.mapi.MAPITransport,mapi@bmc.com], smtp=javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc], mapistore=javax.mail.Provider[STORE,mapistore,com.bmc.mail.mapi.MAPIStore,mapi@bmc.com], imaps=javax.mail.Provider[STORE,imaps,com.sun.mail.imap.IMAPSSLStore,Sun Microsystems, Inc], imap=javax.mail.Provider[STORE,imap,com.sun.mail.imap.IMAPStore,Sun Microsystems, Inc], pop3=javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsy stems, Inc], smtps=javax.mail.Provider[TRANSPORT,smtps,com.sun.mail.smtp.SMTPSSLTransport,Sun Microsystems, Inc], pop3s=javax.mail.Provider[STORE,pop3s,com.sun.mail.pop3.POP3SSLStore,Sun Microsystems, Inc]}
DEBUG: successfully loaded resource: /META-INF/javamail.default.address.map
DEBUG: URL jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/AREmail/smtp.jar!/META-INF/javamail.address.map
DEBUG: successfully loaded resource: jar:file:/D:/Program%20Files/BMC%20Software/ARSystem/AREmail/smtp.jar!/META-INF/javamail.address.map
DEBUG: java.io.FileNotFoundException: C:\Program Files\Java\<Java_Home_Folder>\lib\javamail.address.map (The system cannot find the file specified)
DEBUG: getProvider() returning javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc]
DEBUG SMTP: useEhlo true, useAuth true
DEBUG SMTP: trying to connect to host "essmail2", port 425, isSSL false
S: +OK User successfully logged on.
C: STAT
S: +OK 0 0
C: NOOP
S: +OK
C: NOOP
S: +OK
C: NOOP
S: +OK
C: NOOP
S: +OK
C: QUIT
S: +OK Microsoft Exchange Server 2007 POP3 server signing off.

Related topic

Debugging the BMC Remedy Email Engine on UNIX



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Comments

  1. Mark Wychowski

    So, where exactly do we set -Dmail.debug=true to get debug mode?

    Jun 15, 2017 07:59
    1. Anagha Deshpande

      Hello Mark,

      I will check with SME and will provide the required information.

      Regards,

      Anagha 

      Jun 15, 2017 11:07
      1. Anagha Deshpande

        Hello Mark,

        You need to set the  -Dmail.debug=true parameter in the EmailStart.bat file.

        Regards,

        Anagha

        Jun 16, 2017 03:57
  2. Al Cepeda

    (Linux) Where exactly in the emaild.sh file is this parameter entered? This is a long bash script.

    Oct 31, 2017 08:56
    1. Anagha Deshpande

      Hello Al Cepeda,

      I will check your query with the SME and will write back to you.

      Regards,

      Anagha

      Nov 01, 2017 12:46
    1. Kamalakannan Srinivasan

      Hi Al Cepeda,

      Thank you for your comment. The parameter is set to the line that starts the Java process/EmailDaemon.

      Updated the document with relevant information.

      Regards,
      Kamal

      Nov 13, 2017 12:16