This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Creating a re-playable Fiddler capture for Remedy Mid Tier

Creating a re-playable Fiddler capture enables BMC Technical Support and Engineering team to review the requests sent from the browser and the responses returned by the mid tier including cookies and headers. 

Fiddler capture helps identify the possible performance problems with specific requests.  It also allows for replaying the problem as it occurred in your environment. Replaying the problem helps if the problem is not reproducible in the BMC support lab.

You can download fiddler from  Download Fiddler

Important

To correctly reproduce the Fiddler capture, BMC Support needs to know which browser and version you have used to reproduce the issue. BMC Support also needs to know the exact steps and the sequence of steps you have taken to reproduce the issue.

This data is a vital piece of information for BMC Support.

To create a Fiddler capture

Perform the following configurations:

StepActionDescription
1Configure the Fiddler to decrypt HTTPS/SSL traffic.
  1. In the  Fiddler, select Tools > Fiddler Options...
  2. Select the HTTPS tab, and enable the following settings:
    • +Capture HTTPS CONNECTs
    • +Decrypt HTTPS traffic
    •  +Ignore server certificate errors
2

Create a re-playable capture.

Important:

To create the Fiddler capture, you must follow the exact sequence of the steps given in the Description column.

  1. Close all browser windows.
  2. Open a new browser window.
  3. Clear the temporary internet files in the browser.
  4. Start Fiddler before opening any mid tier related URL.
  5. Log in and perform the required steps to reproduce the issue.
  6. Save all Fiddler transactions by using the File/Save/All sessions option. 

Ensure that you are using the default .saz file type while saving the Fiddler logs.

3

Document the details.

  • Describe the browser and version used to reproduce the issue.
  • Document the steps performed to reproduce the issue.

Related topic

Enabling logs for Remedy Mid Tier troubleshooting

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