This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Creating a localized view of a form

For each form you want to localize, you need to create a localized view of that form. You use an existing view as the base for creating a localized view. For information about creating form views, see Creating and managing form views.

Locale field language entries

The Locale view property associates a language and country dialect with a view in the following format: language_country. Select only the language (not the country) so that all variations of a language are included. For example, if a user has es_AR (Spanish, Argentina) selected as a preference, but no view is created for es_AR, the view created with locale es is displayed.

Field label for localized view

The label for the localized view must be the same as the label for the view that is used as the base when creating a localized view. This label must then be selected in the Default View list. The label selected in the Default View list provides the selection base when BMC Remedy AR System searches for the preferred locale among views. When a user opens a form, the view selected for display is determined by the criteria described in How BMC Remedy AR System selects a view for the user.


You can use a utility, ARLABEL, which is automatically installed in the same directory as the BMC Remedy AR System server. This utility assists with localizing labels on a view. ARLABEL allows you to extract all of the text that can appear on a view screen into a CSV file: labels, button text, URL links, text trim, menu items, selection field choices, and so on. After the translated names are supplied for each item, the file can be imported and the new labels loaded into an appropriate language view (created if needed or updated in place if already present). For more information about using ARLABEL, go to

Was this page helpful? Yes No Submitting... Thank you