This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Configuring the File Deployer settings

Post 9.1.04, BMC will ship hotfixes and patches as a binary payload. Binary payload is a set of binary files, configuration files, batch or Shell scripts.  Binary payload deployment provides a single method for easily promoting binary related customization across the environments, consuming less time for applying the customization. 

The File Deployer Settings page allows you to define the AR System Server that would be used for importing the D2P packages. 

  1. Click the File Deployer Setting link in the left navigation pane to open the File Deployer Setting page. 
  2. Review the AR Server Details and update them if required. The AR server that would be used for importing the D2P Packages must be mentioned here.

  3. Click Save.


The File Deployer Setting page displays the AR System Server details if one of the following servers are set:

  • CCS server
  • Authentication server in the General Settings section of Mid Tier Configuration Tool. 
  • Home Page server

If all the 3 servers are set, the File Deployer Settings page uses the CCS server details. The server preference order is - CCS, authentication, and Home Page.

Related topics

Creating and deploying a binary payload

BMC Remedy File Deployer configuration parameters

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  1. Roger Neyer

    Dear BMC Team, would you please correct the links of "Related Topics". ("Defining a custom binary payload" / "BMC Remedy File Deployer configuration parameters v9.1.04" lead to Error 404 Page not found). Thanks, Roger

    Jan 22, 2018 05:38
    1. Anagha Deshpande

      Hello Roger,

      Thank you for bringing this to our notice. I have fixed the link.



      Jan 22, 2018 10:37