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Configuring the Assignment Engine server settings

You can use the AR System Assignment Engine: Server Settings form to enable the Assignment Engine logs and configure the logging settings.

AR System Assignment Engine: Server Settings form 

To configure the AR System Assignment Engine: Server Settings form, navigate to BMC Remedy AR System Administration Console > Quick Links > Assignment Engine Administration > Sever Settings

Important

Note the following points when modifying the form:

  • The Max Back-up Index value defines the maximum number of backup (.bak) log files that can be created when the log file reaches the Max Log File Size value and a new log file is created.
  • If you modify the Number of Threads value, you must restart the server to apply changes.
  • AE-RPC-Socket setting is now obsolete and cannot be modified using the ar.cfg file or AR System Configuration Generic UI form.
  • You cannot modify the Assignment Engine logging settings using the ar.cfg file. 

 The following Assignment Engine settings are modified by using the AR System Configuration Generic UI form. Do not use the ar.cfg file to modify the following configuration settings:

  • AE-Trace
  • AE-Trace-File
  • AE-Log
  • AE-Log-File
  • AE-Worker-Thread

Assignment Engine log file format

The format of the Assignment Engine log files is consistent with the AR System server log files. The actual content may vary according to Assignment Engine logging needs. The following sample shows an Assignment Engine log file entry:

<ASSN> <TID:0000000314> <USER: Remedy Application Service> 
<Overlay-Group: 0> /* Mon Aug 25 2014 14:59:13.2000 */
INFO Main Thread is waiting for Cache to be built for the first time.

For more information, see Assignment Engine logs.

To check whether the Assignment Engine logging is enabled, verify the value of the com.bmc.arsys.assignment setting. For more information, see Configuration settings A-B

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Comments

  1. Stefan Hall

    What does "AE-RPC-Socket setting is now obsolete and is cannot be modified using the ar.cfg file or AR System Configuration Generic UI form."

    Setting a RPC is no longer needed for Assignment Engine or it is to configure elsewhere?

    The Parameter is still referenced at https://docs.bmc.com/docs/display/public/brid90/Configuring+private+queue+threads.

    Very irritating

    Sep 14, 2016 06:08
    1. Prachi Kalyani

      Hello Stefan,

      BMC no longer supports AE-RPC-Socket in either ar.cfg file or AR System Configuration Generic UI form for Assignment Engine.

      Setting RPC is no longer need to Assignment Engine. I have updated the Configuring private queue threads topic.

      Thanks,

      Prachi

      Sep 28, 2016 05:54
      1. Stefan Hall

        Hi Prachi,
        thanks for information. Unfortunately I don't see any updates at "Configuring private queue" threads topic.

        Sep 28, 2016 09:03
  2. Stefan Hall

    Can you help,please

    Sep 26, 2016 02:12