This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Configuring process administrator capabilities

Administrators who have the appropriate privileges can use the AP:Administration form to create process administrators with the following types of authorities:

  • Full Admin authority — Grants the ability to configure and modify processes, as well as to approve or reject requests regardless of the normal process.
  • Override Only Admin authority — Grants the ability to approve or reject requests regardless of the normal process, but not create or modify processes.

In this topic:

Process administrator prerequisites

The first process administrator must be created with Full Admin authority by an AR System administrator. Subsequent process administrators can be created by any process administrator with the Full Admin authority. To designate a user as a process administrator, the user must exist in BMC Remedy AR System, and must be a member of the AR System Approval Admin group. If the user ID for a process administrator does not exist, an AR System administrator must create it and assign the user to the Approval Admin group. See the Adding and modifying user information.

Creating a process administrator

This section describes how to assign process administrator authority to an existing AR System user who is a member of the Approval Admin group.

To create a process administrator

  1. Open the AP:Administration form as described in Working with the AP:Administration form.
  2. Open the Administrator tab, and click Create to open the AP:Process Administrator form.

    Creating a process administrator
    (Click the image to expand it.)
  3. On the Process Administrator tab, specify appropriate values in the various fields.
    For the description of the fields, see AP-Process Administrator form.
  4. Click Save.
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