This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Configuring forms for multi-form FTS

This topic explains how to set form properties to include a form in a multi-form search.

To configure a form for a multi-form FTS

  1. In BMC Remedy Developer Studio, open the form.
  2. Define the fields used in a full-text search. Any form with full-text indexed fields is eligible for multi-form searching by default.
    See Defining a field for FTS.
  3. Select the Definitions tab in the form editor.
  4. Expand the Other Definitions panel and then the Full Text Search panel as shown in the following image:
    Full Text Search panel
    (Click the image to expand it.)
  5. To exclude a form that has indexed fields from a multi-form search, select Exclude from multi-form search.
  6. (Optional) Enter field names in the following fields to set weighted relevancy fields:
    • Title — Enter the field that represents the title for the form. This field's contents appear in the search results. Text found in this field is given a higher relevancy weight than other fields on the form (based on what you enter in Title Field Weight field on the FTS tab of the AR System Administration: Server Information form). For example, you might enter the Summary field as the Title field because users are more likely to enter text that would be found in the Summary field.
    • Environment — Enter the field that represents the environment for the form. This field's contents appear in the search results. Text found in this field is given a higher relevancy weight than other fields on the form (based on what you enter in the Environment Field Weight field on the FTS tab of the AR System Administration: Server Information form). For example, the form might contain a field that holds environment information such as an Operating System field.
    • Keywords — Enter the field that would hold the words that would be included in a search. This field's contents appear in the search results. For example, a keyword might be printer. If you might enter the Problem Area field in the Keywords field. When a user enters printer in a search, if that word appears in the Problem Area field, that search result would have a higher relevancy weight than other fields on the form (based on what you entered in Keywords Field Weight field on the FTS tab of the AR System Administration: Server Information form).
      You can enter only fields that have been indexed for FTS, and you cannot enter the same field in more than one of the weighted relevancy fields.
      For more information about the Title Field Weight, Environment Field Weight, and Keywords Field Weight fields, see FTS tab configuration options.
  7. Select the scan times for updates to fields that have been indexed for FTS.
    Scan times affect only join, vendor, and view forms. For more information, see Scheduling scans for updates.
  8. Save the form.
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