This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Configuring BMC Remedy IT Service Management to rename the server

The following procedure describes how to update the server name for BMC Remedy IT Service Management.

  1. Update the server name in the CAI Application Registry form.
    1. In a browser, open the CAI Application Registry form in Search mode.
    2. In the Server field, enter the old server name, and click Search.
      Do not enter any information in the other fields before performing the search.
    3. In the Server field for each record, replace the old server name with the new server name, and save the record.
  2. Search for records in the following BMC Remedy IT Service Management forms, and replace the old server name with the new server name.
    • AST:ARServerConnection
    • AST:ComplianceARBased_Advanced
    • SYS:Escalation
    • SYS:Attachments (If the out-of-box data is modified by replacing the arserver or midtierserver placeholders with the host names, only then change these values to the correct server host name.)


Some forms might not be available (depending on the BMC Remedy IT Service Management installation).

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  1. Stefan Hall

    Any idea where I can found TMS:ApplicationRegistry? It seems not part of 9.1.

    Feb 27, 2018 06:01
    1. Jose daniel Sosa posadas

      Hi I have same problem


      Sep 04, 2019 06:20
      1. Brian Gillock


        Sep 06, 2019 01:34
    1. Anagha Deshpande

      Hello Stefan,

      Apologies for the late response.

      Version 9.x and later, the application registry has an entry for task management.

      The TMS:ApplicationRegistry form is not required from version 9.x and later.

      I have updated the topic.



      Sep 27, 2019 04:19
  2. Stefan Hall

    Hi lAnagha, thanks for update. But It dorsn‘t help id you ignoriert all the new versions. It would be better if you Update all effected versions. Otherwise the content will not be better.

    Sep 29, 2019 07:56
    1. Anagha Deshpande

      Hello Stefan,

      Thanks for the feedback.

      I have updated all the affected versions.



      Sep 30, 2019 03:59