This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Configuring a server to use plug-ins

You might want to use plug-ins for these purposes:

  • AR System database connectivity (ARDBC) — Used to create a BMC Remedy AR System vendor form to access external data.
    For information about vendor forms, see Creating vendor forms.
  • AR System external authentication (AREA) — Used to resolve user accounts against directory services.
  • AR System filters (ARF) — Used to make a call from workflow to external services and to capture returned data.

BMC Remedy AR System supports the plug-in server and API, but if you have problems with a specific plug-in (plug-in which is not provided by BMC), contact the plug-in service provider for assistance.

For more information about creating ARDBC, AREA, or ARF plug-ins, see Enabling Plug-ins.

To configure a server to use C plug-ins

  1. Modify these settings in the ar.cfg file (Windows) or ar.conf file (UNIX):
  2. Modify the plug-in target password (Configuring server groups).
  3. Modify the plug-in log file settings (Setting log files options).

To configure a server to use Java plug-ins

To configure a server to use Java plug-ins, see Configuring java plug-in servers

Related topic:

ar.cfg or ar.conf

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