This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Changing Request ID field values to a new format

This section contains information about:

You might want to change the values of Request ID fields for your BMC Remedy AR System requests for the following reasons:

  • Consistency — All the Request ID field values for a form follow the same format. If the format changes, all the requests change to match the format.
  • Design — Your BMC Remedy AR System design changed, and this design references the new format of the Request ID field. Usually, the length of the field changes from the default 15 to something shorter, and you must eliminate the extra leading zeros.

You can use either of the following methods to update Request ID field values:

After implementing one of those methods, see Updating status history tables and Updating attachment tables.


Before updating field values or tables, back up your database to make sure your original data is saved if a failure occurs during the update.

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