This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Centralized configuration

Configuration data is stored in the centralized configuration forms and is also displayed in the ar.cfg configuration file (for backward compatibility). Centralized configuration not only simplifies the management of configuration data, but also simplifies the sharing of configuration settings across servers. Also, because configuration data is stored directly in the database, the data is more secure.

The following topics provide detailed information about centralized configuration:

The configuration data for the following components is centralized:

  • BMC Remedy AR System server
  • BMC Remedy Mid Tier
  • BMC Remedy Approval server
  • BMC Remedy Email Engine
  • BMC Remedy Java plug-in server
  • BMC Remedy Shared (Shared parameters for all components)
  • BMC Remedy Distributed Server Option
  • BMC Remedy Flashboards server
  • BMC Remedy Assignment Engine
  • AR System Database Connectivity (ARDBC) LDAP plug-in
  • AR External Authentication (AREA) LDAP plug-in

Notes

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