This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Case sensitivity and using quotation marks

Run Process and $PROCESS$ commands are case-sensitive. If incorrect capitalization is used, an error can occur.

When you define a run process command, you must use quotation marks in some cases to indicate that the content inside the quotation marks makes up a single parameter:

  • If a parameter includes a space or a special character, put quotation marks around the parameter.
  • Surround any keywords with quotation marks in case the substituted value contains spaces or special characters.
  • If a value contains one or more quotation marks, double the quotation marks and put quotation marks around the entire parameter.

The following table lists examples of these guidelines.

Using quotations in process commands



AR System

"AR System"

AR "System" User

"AR ""System"" User"



The Run Process action deletes the entries that match qualification, '101' = "AR ""System"" User" where the actual value in the field 101 is AR "System" User.

The Set Fields action sets the value of Full Name field to the actual value AR "System" User.

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