This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Capturing network details by using the browser functionality

Modern browsers include debugging tools that enable you to examine the page. They also enable you to capture the network traffic similar to Fiddler. This section describes how to capture logs from different browsers.

Microsoft Edge or Microsoft Internet Explorer 11

Perform the following steps to capture logs from Microsoft Edge or Microsoft Internet Explorer 11 browser:

  1. By using either the F12 keyboard shortcut or the browser Tools menu, open F12 Developer Tools.
  2. Click the Network tab.
  3. Ensure that the traffic recording is enabled. 
    The traffic recording is enabled when the arrow is gray and square icon is red. (Ctrl+E are the toggle keys)


  4. Click the Always refresh from server icon.
     
  5. Reproduce the issue. 
    Ensure that the network traffic is recorded.
  6. Stop recording by using the Shift+F5 key sequence or the Red Stop icon.
  7. Export as an HAR file by clicking the Diskette icon.
     
  8. Send the generated HAR file to  BMC Support .

Mozilla Firefox 

Perform the following steps to capture logs from Mozilla Firefox browser:

  1. Open the Web Developer tools using the F12 keyboard shortcut.
  2. Click the Network tab.
  3. Click the Disable cache and Persist logs options.
  4. Reproduce the issue.
  5. Right-click on one of the recorded requests and select Save All as HAR from the popup menu.
  6. Save the file and send the generated HAR file to  BMC Support .

Google Chrome

Perform the following steps to capture logs from Google Chrome browser:

  1. Open the Chrome Developer Tools by using the F12 keyboard shortcut.
  2. Click the Network tab.
  3. Select the Preserve Log and Disable cache options.

  4. Reproduce the issue. 
  5. Right-click on one of the recorded requests and select Save All as HAR with content.
  6. Click Save.
    All sessions that are currently displayed are saved.  It is not necessary to select all the requests before saving.
  7. Send the generated HAR file to  BMC Support .

Related topic

Enabling logs for mid tier troubleshooting


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