This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Business Time 2.0 commands

In addition to defining recurrence activities, business hours, and business holidays, you must use commands to enable Business Time in your BMC Remedy AR System application. Business Time functionality is available within the Set Fields workflow actions, and it uses the $PROCESS$ syntax to run an internal process within the server to perform the calculation.

The command arguments are positional in the syntax used to run the processes. You can omit trailing arguments. However, to set a later argument, you must supply the arguments that come before the one that you want to set. To pass a parameter, simply enter "" in its place.

Business Times commands take Daylight Saving Time (DST) into consideration. See Application-Bus-Time2-Add for an example.

You can create the following business time calculations:

  • Application commands
  • Business Segment-Entity Association commands
  • Old Business Time commands


Business Time commands work only with Date/Time fields (not Date fields or Time fields).

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