This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Boosting document relevance

To influence the relevance score that the search engine calculates for returned results, add a reserved ID field (177) with a data type of Real to a form. The range of the boost value is 0 to 2000. The default boost is 1.0 (the neutral value).

To increase the relevance, an entry must have a document boost value of 1.1 to 2000. The higher the value, the more relevant the entry is. To decrease the relevance, an entry must have a document boost value of 0 to 0.9. The lower the value, the less relevant the entry is.

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