This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

BMC Remedy Mid Tier logging

You can log BMC Remedy Mid Tier activity to help you debug issues with the BMC Remedy Mid Tier.  You may need to use a combination of logging provided by the mid tier and  third-party products depending on the issue.

BMC Remedy Mid Tier log statements are written into armidtier.log file in the BMC Remedy Mid Tier installation\logs  directory. JSP engine log and web server log statements are logged separately in their respective install directories.   The BMC Remedy Mid Tier log statement includes method calls, code execution, and informative messages for BMC Remedy Mid Tier components.

To set logging properties for the BMC Remedy Mid Tier, open the BMC Remedy BMC Remedy Mid Tier Configuration Tool and click Log Settings in the navigation bar. For more information, see Configuring the Log Settings page.


Logging property settings in BMC Remedy Mid Tier (top portion of Log Setting window)
(Click the image to expand it.) 
 

Use the View Log File button on the Log Settings page to view logs.

Viewing logs from the BMC Remedy Mid Tier
(Click the image to expand it.) 
 

BMC Remedy Mid Tier Log file format

Following is a sample BMC Remedy Mid Tier log file entry:

<MTIER><TID: 0000000101> <CATEGORY:com.remedy.log.REPORTING > /* Wed Feb 11 2015 22:12:18.476 */ 
<LEVEL: SEVERE > <TENANT: null > <USER: Demo > ; nested exception is: java.net.UnknownHostException: null
<MTIER><TID: 0000000086> <CATEGORY:com.remedy.log.SERVLET> /* Wed Feb 11 2015 22:10:31.519 */ 
<LEVEL: SEVERE > <TENANT: null > <USER: Demo > GoatException during NDXRequest:= > ARERR [-1] Message not in catalog; Message number = -1 : Fields needed for table are not set. 

Third-party products

You can use some third-party products in combination with mid tier logging to monitor and tune your application. The mid tier runs in a Java Virtual Machine (JVM), which is started by the Java binary. Oracle, IBM, BEA, and HP provide a Java Software Development Kit (SDK) as well as tools to monitor the Java process. Since version 1.5, the Java Development Kit (JDK) comes with the built-in process monitor called JConsole. HP and AIX also provide free tools (such as HPJmeter) to monitor the JVM. Other operating system tools can also be used (for example, pstack and truss on UNIX and DebugDiag and ADPlus on Windows).

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