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This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Remedy Action Request System 9.1 ... Troubleshooting Troubleshooting BMC Remedy Distributed Server Option

BMC Remedy Distributed Server Option files

This topic provides a list of BMC Remedy Distributed Server Option (DSO) files that are available after a fresh or upgrade installation.

The files are available in the AR_INSTALL_DIR\DSOJ directory after a successfull installation. Verify that the required files are installed in the directory if your installation fails.

DSO files available after a fresh installation

  • ardsojversionNumber_buildNumber.jar (for example, ardsoj81_build001.jar)
  • arcmnappversionNumber_buildNumber.jar (for example, arcmnapp81_build001.jar)
  • dsojstartup.bat

DSO files available after an upgrade installation

Note

When you upgrade BMC Remedy Distributed Server Option, the files from fresh installation are also available along with the following files.

  • Serverds.exe
  • arapiversionNumber_buildNumber.dll (for example, arapi81_build001.dll)
  • arutilversionNumber_buildNumber.dll (for example, arutil81_build001.dll)
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Last modified by Shilpa Gokhale on Jan 15, 2013
files post-installation dso post-upgrade

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