This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

BMC Remedy Assignment Engine files

This section provides a list of BMC Remedy Assignment Engine files that are available after a fresh installation.

List of BMC Remedy Assignment Engine files available after a fresh installation

  • araejversionNumber_buildNumber.jar
  • aej-message-bundle.properties
  • log4j.properties
  • aejstartup.bat
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Comments

  1. Ganesh Gore

    Hello Team,

    Can you please confirm if these files still exist in case of 9.1 release? As per my understanding, starting from 9.x version, Assignment engine is bundled with Remedy server/plugin server. 

    I am not sure but it seems these files are now included in 

    com.bmc.arsys.assignmentEngine-9.0.00-SNAPSHOT.jar file. 

    If above statements are true then this page needs to be corrected with valid information. 

     

    Mar 17, 2016 07:56
    1. Prachi Kalyani

      Hello Ganesh,

      I will get this verified and will update the topic accordingly.

      Thanks,

      Prachi

      Mar 17, 2016 07:59
      1. Divya Nair

        Can you Please get this page updated ?

        We don't have any clue now how to troubleshoot Assignment Engine in 9.1

        Thanks

        Divya

        Apr 06, 2016 01:55
        1. Prachi Kalyani

          Hello Divya,

          Thank you for your comment. We are working on this topic and we will get the page updated soon.

          Thanks,

          Prachi

          Apr 07, 2016 03:41
        1. Anagha Deshpande

          Hello Divya,

          From BMC Remedy AR System 9.0 and later, the BMC Remedy Assignment Engine is bundled with BMC Remedy AR System Server and BMC Remedy Plugin Server. Therefore, there is no separate procedure to troubleshoot BMC Remedy Assignment Engine. 

          The information documented the information here

          We will be deleting this topic soon.


          Regards,

          Anagha


          May 09, 2016 04:52
      1. Ganesh Gore

        Any updates on this? 

        Apr 07, 2016 01:20
        1. Prachi Kalyani

          Hello Ganesh,

          We are sorry for the delay in response. The technical team is verifying this issue. I will get back to you soon.

          Thanks,

          Prachi

          Apr 07, 2016 02:09
        1. Prachi Kalyani

          Hello Ganesh,

          I have updated the topic.

          Thanks,

          Prachi

          Apr 07, 2016 06:28
    1. Anagha Deshpande

      Hello Ganesh,

      Sorry for responding late.

      From BMC Remedy AR System 9.0 and later, the BMC Remedy Assignment Engine is bundled with BMC Remedy AR System Server and BMC Remedy Plugin Server. Therefore, there is no separate procedure to troubleshoot BMC Remedy Assignment Engine. 

      The information is documented here

      We will be deleting this topic soon.


      Regards,

      Anagha

       


      May 09, 2016 04:51