BMC Remedy Assignment Engine files
This section provides a list of BMC Remedy Assignment Engine files that are available after a fresh installation.
List of BMC Remedy Assignment Engine files available after a fresh installation
- araejversionNumber_buildNumber.jar
- aej-message-bundle.properties
- log4j.properties
- aejstartup.bat
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Hello Team,
Can you please confirm if these files still exist in case of 9.1 release? As per my understanding, starting from 9.x version, Assignment engine is bundled with Remedy server/plugin server.
I am not sure but it seems these files are now included in
com.bmc.arsys.assignmentEngine-9.0.00-SNAPSHOT.jar file.
If above statements are true then this page needs to be corrected with valid information.
Hello Ganesh,
I will get this verified and will update the topic accordingly.
Thanks,
Prachi
Can you Please get this page updated ?
We don't have any clue now how to troubleshoot Assignment Engine in 9.1
Thanks
Divya
Hello Divya,
Thank you for your comment. We are working on this topic and we will get the page updated soon.
Thanks,
Prachi
Hello Divya,
From BMC Remedy AR System 9.0 and later, the BMC Remedy Assignment Engine is bundled with BMC Remedy AR System Server and BMC Remedy Plugin Server. Therefore, there is no separate procedure to troubleshoot BMC Remedy Assignment Engine.
The information documented the information here.
We will be deleting this topic soon.
Regards,
Anagha
Any updates on this?
Hello Ganesh,
We are sorry for the delay in response. The technical team is verifying this issue. I will get back to you soon.
Thanks,
Prachi
Hello Ganesh,
I have updated the topic.
Thanks,
Prachi
Hello Ganesh,
Sorry for responding late.
From BMC Remedy AR System 9.0 and later, the BMC Remedy Assignment Engine is bundled with BMC Remedy AR System Server and BMC Remedy Plugin Server. Therefore, there is no separate procedure to troubleshoot BMC Remedy Assignment Engine.
The information is documented here.
We will be deleting this topic soon.
Regards,
Anagha