This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

BMC Remedy AR System installed forms

This section describes the system-defined forms that are loaded during BMC Remedy AR System installation. Those forms that have web views are saved with the locale of en_US. If you need a web view of the form in another locale, open the web view of the form on a computer set to the locale you require, and save it. Some of these forms, called system forms, that are required for baseline BMC Remedy AR System functionality are maintained by the BMC Remedy AR System server. If a system form does not exist when the server starts, it restores the form from a file. System forms are marked in the table.

BMC Remedy AR System server installed forms A to C

Required by applications to register their versions and other necessary information, and get the unique identification (GUID) on that server at the time of installation. This information is used by other applications for communication.

Form name System Description

Application forms:

  • Application Pending
+ Used for queuing processes and requests. This form works with the Dispatcher thread, which routes requests to the appropriate queues. The Dispatcher wakes up the process that the Application Pending request indicates requires execution. For more information about the Dispatcher thread, see Remedy AR System server architecture and scalability.
  • Application Statistics
+

Used to monitor and analyze the performance of your deployable applications and forms.

  • For deployable applications, logs entry, filter, and escalation statistics for all forms participating in the application statistics. Also logs application licensing statistics.
  • For forms, logs entry, filter, and escalation statistics.
  • Application Statistics Configuration
+ Verifies or changes application and form statistics logging settings.
  • AR System Application State
+ Defines the development state (such as Test or Production) for a deployable application. You can edit the entries in this form in the user client or create workflow that acts on this form to change the application's state. Changing the state changes the access permissions to the application (and to objects owned by the application) according to the role-group mappings defined for each state in the Roles form. See Working with deployable application states for more information about application states.
  • SHARE:Application_Interface
+

Required by the following applications (and their earlier versions) to load their systems, sub-systems, and help:

  • ITSM 7.0 suite (AM, CM, IM, PM and DSL)
  • SLM 7.0
  • Approval Server 7.0.00
  • Assignment Engine 7.0.00 (Assignment Engine has a load dependency order on other applications that load this form.) Also required by the following applications:
  • Customer Support 6.0
  • Quality Management applications.
  • SHARE:Application_ Properties
+
AR System Message Catalog + Enables administrators to provide localized versions of error messages, help text, menus, and other text strings displayed to users in applications that are customized by locale. The use of this form can be enabled or disabled. See Localizing BMC Remedy AR System applications for how to use this form.
AR System Object Relationships + View forms providing access to the object relationship data recorded when Record Object Relationship is selected on the Configuration tab of the AR System Administration: Server Information form. For more information, see Setting administrative options.
AR System Orchestrator Configuration + Used by administrators to configure the integration between BMC Remedy AR System and BMC Atrium Orchestrator. For more information, see Defining BMC Atrium Orchestrator web services.
AR System Resource Definitions   Used to define templates. For more information, see Resources for templates.
AR System Searches Preference   Stores searches that users can create and save for a form. Each search is an entry in this form. For more information, see Types of browser searches for end users.
AR System Server Group Operation Ranking + Stores the ranking of servers for operation ownership within a server group. This form is loaded only when the BMC Remedy AR System server is configured to be a member of a server group.

Assignment Engine forms:

  • ASE:Assignment Association
  • ASE:ProcessRuleForm
  • Assignment Engine Administration
  • Assignment Forms
  • Assignment Processes
  • Assignment Rules
  • Search Rules
  Used to run the Assignment Engine. For more information, see the Assigning requests with the Assignment Engine.

BMC Atrium Web Services Registry integration forms:

  • AR System Web Services Registry
  • AR System Web Services Registry Pending Delete
+ + Used by the integration between BMC Remedy AR System and the BMC Atrium Web Services Registry. For more information, see the Registering a web service.

BMC Remedy Alert forms:

  • Alert Events
+ Contains alerts that are sent to users. If a notify action of a filter or escalation sends an alert, the alert text and reference is stored in this form. For more information, see the Alert Events form.
  • Alert List
  Provides a web view with an alert list field already created. You can add this form to your web-based applications for viewing lists of alerts in a browser.

Business Time forms:

  • Business Segment-Entity Association
  • Business Segment-Entity Association_Join
  • Business Time Holidays
  • Business Time Segment
  • Business Time Shared Entity
  • Business Time Shared Entity-Entity Association_Join_Join
  • Business Time Workdays
+ + + + + + + Used to define periods of availability and unavailability, workdays, and holidays to calculate business schedules. For more information, see Business Time introduction.

Currency forms:

  • AR System Currency Codes
+ Holds the currency codes that are available on a server. Each code can be activated or inactivated by checking the Active field on the form. Activating a currency code makes it available to the clients.
  • AR System Currency Label Catalog
+ Contains localized labels that override the currency codes in the menus associated with currency fields in browsers.
  • AR System Currency Localized Labels
+ Queried by clients to retrieve overridden currency labels. There is no interaction with this join form.
  • AR System Currency Ratios
+ Holds the ratios for converting one currency to another. This form can include ratios for both conversion directions (for example, from USD to Euro and from Euro to USD) because these conversion rates are sometimes different. This form can store current and historical conversion rates.



BMC Remedy AR System server installed forms D to L

Form name System Description

Data visualization forms:

  • Data Visualization Definition
  • Data Visualization Module
  • Data Visualization System Files
  Used to set up a data visualization module to display graphical data in a field on a form. For more information, see Data visualization fields.

DSO forms:

  • Distributed Mapping
+ Defines and maintains parameter and data control values for a specific distributed mapping.
  • Distributed Pending
+ Maintains a queue of pending distributed transfers, updates, returns, and deletes.
  • Distributed Pending Errors
+ Maintains a queue of failed pending distributed operations. Includes information about the error that caused the failure.
  • Distributed Pool
+ Defines and maintains definitions of specific distributed pools.

Flashboards forms:

  • FB:Alarm Events
  • FB:Alarm Monitor
  • FB:CumulativeServerStatistics
  • FB:Datasource
  • FB:DataSourceVariables
  • FB:Flashboards
  • FB:History
  • FB:History Summary
  • FB:NonCumulativeServer-Statistics
  • FB:Variable
  • FB:Variable Attributes
  • FB:User Privilege
  • Flashboard Server Statistics Sample
  Used to create and add flashboards to a form and to handle them at run time. For more information, see Adding graphics to an application with flashboards.
Group   Used to create access control groups to which you grant or deny access to BMC Remedy AR System objects. There must be exactly one Group form defined on a server. See Creating groups for how to use this form.
Home Page   Used as a convenient starting point for administrators and site managers to display entry points. This default form is automatically installed with BMC Remedy AR System.
inetorgperson   Provided as an example form based on an industry standard directory service user schema. Each field on the form references an attribute defined by the inetorgperson object class.

LDAP forms:

  • Configuration ARDBC
  Enables administrator to view and modify configuration parameters for the ARDBC and BMC Remedy AR System External Authentication (AREA) LDAP plug-ins that are stored in the AR System Administration: AR System Configuration Generic UI form. Requires the Configuration ARDBC plug-in. For more information, see ARDBC plug-ins introduction.
  • AREA LDAP Configuration
  Enables administrators to view and modify the parameters for the AREA LDAP plug-in. The parameters are used to query the LDAP-enabled directory service for authentication purposes and user information.
  • ARDBC LDAP Configuration
  Enables administrators to view and modify the parameters for the ARDBC LDAP plug-in. The parameters are used to establish connections with LDAP-enabled directory services.

Licensing forms:

  • AR System Administration: Add and Remove Licenses
+ Used to add, activate, modify, deactivate, and remove licenses for the BMC Remedy AR System server, server components, and applications based on BMC Remedy AR System. For more information, see Adding or removing licenses.
  • AR System Current License Usage
 

Tracks all licenses currently in use on the server when the Enable License Tracking option is selected in the AR System Administration: Server Information form.

Note: AR System Current License Usage form tracks only fixed and floating licenses.

  • AR System Historical License Usage
 

Tracks information about licenses that are released when the Enable License Tracking option is selected in the AR System Administration: Server Information form. 

Note: AR System Historical License Usage form tracks only fixed and floating licenses.

  • AR System Licenses
  • AR System Tags
+ + Internal supporting forms for licensing.

Log forms:

  • AR System Log: Alert
  • AR System Log: ALL
  • AR System Log: API
  • AR System Log: Escalation
  • AR System Log: Filter
  • AR System Log: FullText Index
  • AR System Log: SQL
  • AR System Log: Server Group
  • AR System Log: Thread
  • AR System Log: User
+ + + + + + + + + + Receives log information when a log mode is configured to log to a form. For more information, see Working with logs.



BMC Remedy AR System server installed forms M to Z

Form name System Description
Metadata forms + View forms used by BMC Remedy AR System client programs to access server objects. These forms are not designed for access using the browser.

Preference forms

  • AR System User Preference
  • AR System User Central File
  • AR System Administrator Preference
  Store user preferences centrally, providing "roaming profiles" for any BMC Remedy AR System user. These forms are loaded when they are selected in the Select BMC Remedy Action Request System Components dialog box during installation of the BMC Remedy AR System server. Users can access these forms in a browser to view and set their preferences. In BMC Remedy Developer Studio, select Window > Preferences to set preferences. For more information, see Setting user preferences.

Query builder widget forms

  • AR System Query Widget
+ Enables developers to configure the fields displayed in the Query builder widget list. Defines unique query information to be displayed in a query widget
  • AR System Query Fields
+ Enables developers to configure the fields displayed in the Query builder widget list. Backend form that contains the list of fields to be allowed in creating the query
  • AR System Query Info
+ Enables developers to configure the fields displayed in the Query builder widget list. Join form that can be used by the Query builder widget to get the list of field IDs and information to be used in the Query builder widget

Reporting forms:

  • Report
  Links reports to forms on the same BMC Remedy AR System server that hosts the Report Form, and provides the structures needed for granting permissions to run a report for specified groups. Administrators and individual users can submit entries to this form. For more information, see Managing reports with the Report form.
  • ReportCreator
  Provides the interface to create and maintain BMC Remedy AR System native report definition files. This form is a vendor form using an ARDBC plug-in. The data is actually stored in the Report form as attachments. This is a legacy report form. For more information about this form, see Reporting in BMC Remedy AR System. For more information about ARDBC, see ARDBC plug-in API functions.
  • ReportToFile
  Records report file names.
  • ReportType
  Specifies how each type of report (for example, Crystal or user-defined) is created, edited, and run. Generally, only administrators can submit or modify entries in this form, but users must be able to view the entries. For more information, see Defining report types.
  • ReportSelection
 

Used in workflow to prompt users to select a report to run. This form has no entries. This is a legacy report form. For more information, see Reporting in BMC Remedy AR System.

Roles + Defines roles for each deployable application, and maps the roles to explicit groups on the server. You must map roles to groups for each application development state, such as Test or Production. See Creating and mapping roles for how to use this form. There must be exactly one Roles form defined in a server.
Server Events + Contains a record of internal events for a particular server. Event types that can be recorded include server structure changes, user and group changes, and server setting changes. Set options for recording server events using the AR System Administration: Server Information form of the AR System Administration Console. For more information, see Capturing server events for workflow or API calls.
Server Statistics + Enables the server to automatically store server statistics. These statistics can then be graphically displayed by client programs such as Flashboards and used to analyze server performance. For more information, see ARGetServerStatistics.
User   Used to define users, their characteristics, and their access rights within BMC Remedy AR System. There must be exactly one User form defined on a server. For more information, see Adding and modifying user information.
User Password Change   Used by users to change their passwords. For more information, see Enabling users to change their passwords at will.
Version control forms:   For information about the features that use these forms, see Version control in BMC Remedy AR System.
  • AR System Version Control: Label
+ Stores information about labels used to identify a collection of objects for versioning purposes. See Labeling a collection of objects.
  • AR System Version Control: Labeled Object
+ Stores information that links a version control label to various objects. See Labeling a collection of objects.
  • AR System Version Control: Object Modification Log
+ Records changes to server objects.
  • AR System Version Control: Object Reservation
+ Records object reservations.
  • AR System Version Control: Task
+ Reserved for future development.

View selection forms:

  • AR System Actor View
  Stores actor definitions for actor-based view selection. Each actor is an entry in this form. See Configuring actor-based view selection.
  • AR System User Application Actor
  Stores information that links actors to views for actor-based view selection. See Configuring actor-based view selection.

Visualizer forms:

  • Visualizer Module Images
  • Visualizer Module Registration
  • Visualizer Type Information
  • Visualizer Type Object Props
  • Visualizer Type Style Info
  Store Visualizer configuration.
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