This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

BMC Remedy AR System API issues and considerations

Keep the following points in mind when using the BMC Remedy AR System API:

  • Using the BMC Remedy AR System API requires expertise in C programming. It assumes a technical background and familiarity with the use of compilers.
  • The BMC Remedy AR System server is backward compatible, supporting all requests from applications that use the API libraries back to BMC Remedy AR System 3.2. If you continue to link to one of these libraries, you do not need to make any changes to continue running your existing programs against newer servers. If you link to a newer version of the BMC Remedy AR System API libraries, you will probably need to make changes to your programs. The main program structure and processing, however, need not change.
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Comments

  1. Piotr Sadowski

    Hi BMC, this statement that "The BMC Remedy AR System server is backward compatible, supporting all requests from applications that use the API libraries back to BMC Remedy AR System 3.2" is not true - we received information from Rawle Gibson (Sr. Manager R&D - DSM Engineering), that: "there are instances (and especially with older api’s no longer supported – as in the case of 7.5 api) where there may be anomalous behavior or problems that occur because of the delta between the disparate api versions. In cases such as these the recommendation is to update the client api to at least a supported version and preferably to one that is in alignment with current server. So, yes it is correct that you do not have to update the api program in most cases but when there is a problem and if it is found to be due to the older api then yes, you have to." So documentation should be clarified that 9.1 is not fully compatibility with older versions, and there are some API which are no longer supported. The information on this site misled us and we thought that 9.1 is fully compatibility with previous version 7.5. Thanks, Piotr

    Jun 13, 2018 05:38