This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

BMC Remedy Approval Server is deadlocked

The approval server runs as an ARDBC plug-in. In some cases, such as when using the preview feature, the approval server makes a call back to the BMC Remedy AR System server to retrieve and compile information. This is referred to as a loopback call, because the call to the BMC Remedy AR System server occurs in response to a call from the BMC Remedy AR System server. If the BMC Remedy AR System server queues are overloaded, loopback calls can lead to a deadlock, in which case the BMC Remedy AR System server stops running until the calls to the plug-in server time out.

To prevent this, the approval server requires that the BMC Remedy AR System server have a reserved RPC queue for loopback calls from the plug-in server. If you do not configure this, the preview feature will not work. See Private queues for loopback calls.

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