This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Best Practice Customization mode

The Best Practice Customization mode (the default mode) enables you to indirectly modify objects created in Base Development mode. This includes all out-of-the-box BMC Remedy AR System application and server objects. Modification is achieved by creating overlays for the object, and modifying the overlay. This practice ensures that your modifications follow BMC development best practices and that they are not lost when your application or server is upgraded. In this mode, you can also create, modify, and delete custom objects. You cannot create, directly modify, or delete origin objects (objects created in Base Development mode). To modify origin objects, you must switch to the Base Development mode. Changes made to origin objects in this mode might be lost during upgrades.

When in Best Practice Customization mode, only the following objects are displayed in the object list:

  • Overlay objects
  • Custom objects
  • Unmodified objects

Best Practice Customization mode Object List view


The Customization Type column is available only when you connect to a 7.6.04 or later BMC Remedy AR System server.

For information about overlays and custom objects, see Customizing applications using overlays and custom objects.

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