This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Assigning application licenses to users

After adding your application licenses to the server, follow this procedure to assign licenses for your application to users.

To assign licenses to users

  1. In the AR System Administration Console, click Application > Users/Groups/Roles > Users.
  2. In the User form, create a user (New mode) or find an existing user (Search mode).
  3. Enter information in the appropriate fields to create or modify users.
  4. In the Application License field, enter the name of the application and the appropriate license type, as shown in the following figure.

    Entering application license information on the User form
    (Click the image to expand it.)


    Use the Application License field to provide fixed or floating application licenses to users. The License Type field is applicable only for BMC Remedy AR System server user licenses and not for application licenses. To provide a user with write access to the system, set the License Type field to Fixed or Floating.

    Use the following syntax when providing users with application licenses:
    <vendorName:applicationName> <user> <typeOfLicense>
    XYZ:MusicManager User Fixed
    Separate multiple licenses with semicolons:
    XYZ:MusicManager User Fixed; XYZ:NoiseManager User Fixed
  5. Save your changes.
    In this scenario, one fixed user license was issued so that the user could search or modify the form data of the XYZ:MusicManager application.
    These application licenses function like other user licenses for BMC Remedy products. In this scenario, you can view current user information in the Manage User Licenses window in the AR System Administration Console, as shown in the following figure.

    License information
    (Click the image to expand it.)

To assign licenses to license pools

  1. In the Group form, create a new group (New mode) or find an existing group (Search mode).
  2. Enter the required information in the appropriate fields to create or modify groups.
  3. Enter the application name and the number of application floating licenses to be held in the application license pool for a particular group in the Application Floating License field.


    Users who need to be granted these application floating licenses must be a part of this group.

    For information about the syntax of the Application Floating License field, Creating groups.
  4. Save the changes.
    The application license pool is created.
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