This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

arsignal.exe or arsignal

In this topic:


The arsignal utility forces an AR System server to load or reload information. The process can be run on any computer. The arsignald.log file located in the <ARSystem_Install_directory>\ARSystem\Arserver\Db\ folder collects the log of this utility.


arsignal {-a | -b | -c | -d | -e | -g | -l | -m | -p | -r | -u}

The server name identifies the server that is to reload information. If a TCP port is to be specified as well (needed if the server does not register with AR System Portmapper), it is appended to the server name, separated by a colon. The string sigArgument is applicable when using the -d, -p, or -u options.


You can specify one of the following options:

-bCauses the server to recache and reload archive definitions.
-cCauses the server to reload information from its ar.cfg (ar.conf) file.
-dCauses the server to transfer the signal to a DSO process.
-eCauses the server to recache and reload escalation definitions. 
-gCauses the server to reload group and data dictionary information from the database.
-lCauses the server to reload license information.
-mCauses the server to reload computed group information. 
-pCauses the server to transfer the signal to an application process.

Causes the server to recache definitions from the database.


The -r option triggers JMS signaling. As a result, recache is performed on all servers in the server group.

-u Causes the server to reload user information.
-versionPrints the server version information.
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  1. Ravindrakumar Rodge

    Hello Documentation Team,

    Does arsignal.exe works for 9.1 and onwards version? I have tried and tested and found that it throws Authentication Failed error.

    As per understanding, arserver is not a native server now and is ServerJ and so the native signalling should not work. But the document doesn't hold any statement about the compatibility of arsignal with respect to 9.x version.

    Can someone help here.


    Regards, Ravi Rodge

    Oct 09, 2017 04:13
  2. Rick Westbrock

    I was able to execute "./arsignal -g hostname" on my Linux server running 9.1.02 with no errors.

    Jan 30, 2018 05:42
  3. Wendy Deshotel

    The 8.1 version had an option of -r — Causes the server to recache definitions from the database, but this seems to have been removed in 9.1. How do you get a server to recache definitions from the DB in 9.1.04?

    Aug 23, 2018 10:12
    1. Anagha Deshpande

      Hello Wendy,

      We are working on your query. We will respond shortly.



      Aug 23, 2018 10:39
      1. Anagha Deshpande

        Hello Wendy,

        The -r option is not removed. It is still valid.



        Aug 24, 2018 12:21
  4. Brian Gillock

    I think it worth noting that these operations are captured in the /db/arsignald.log...

    Feb 13, 2020 08:44