This documentation supports the 9.1 version of Remedy Action Request System.

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ARGetListEscalation

Note

You can continue to use C APIs to customize your application, but C APIs are not enhanced to support new capabilities provided by Java APIs and REST APIs.

Description

Retrieves a list of escalation names from the specified server. You can retrieve all escalations or limit the list to escalations associated with a particular form. The function returns all escalations modified on or after the timestamp.

Privileges

BMC Remedy AR System administrator.

Synopsis

#include "ar.h"
#include "arerrno.h"
#include "arextern.h"
#include "arstruct.h"

int ARGetListEscalation(
   ARControlStruct *control,
   ARNameType schema,
   ARTimestamp changedSince,
   ARPropList *objPropList,
   ARNameList *nameList,
   ARStatusList *status)

Input arguments

control

The control record for the operation. It contains information about the user requesting the operation, where that operation is to be performed, and which session is used to perform it. The user and server fields are required.

To specify whether to search for an object's real or resolved name, use the AR_SESS_CONTROL_PROP_API_OVERLAYGROUP variable of the ARSetSessionConfiguration function (see ARSetSessionConfiguration). For calls that use field or view IDs, the search is performed on the real or resolved name of the associated form.

If you do not use the AR_SESS_CONTROL_PROP_API_OVERLAYGROUP variable, the BMC Remedy AR System server uses the default overlay group at run time. For information about configuring the default overlay group, see the description for Overlay-mode in Configuration settings N-R.

schema

The name of the form to retrieve escalations for. Specify NULL for this parameter to retrieve escalations for all forms.

changedSince

A time stamp that limits the escalation retrieved to those modified after the specified time. Specify 0 for this parameter to retrieve escalations with any modification time stamp.

objPropList

List of server-managed object properties to search for. Returns all escalations that match the object properties, for example, the application owner. See Server-managed object property tags.

Return values

nameList

A list of zero or more escalations that match the criteria defined in the changedSince and objPropList arguments. The system returns a list with zero items if no forms match the specified criteria.

status

A list of zero or more notes, warnings, or errors generated from a call to this function. For a description of all possible values, see Error checking.

See also

ARCreateEscalation, ARDeleteEscalation, ARDeleteSchema, ARGetEscalation, ARSetEscalation. See FreeAR for: FreeARNameList, FreeARStatusList.

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