This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

AR System Email Attachments form

Use the AR System Email Attachments form to create, display, and modify information about attachments used with emails and templates, including incoming email. For each attachment, the form provides a unique ID, the type of attachment (for example, a text file), the name of the attachment, whether the attachment is an email attachment or a template attachment, the file name, size, and label.

Administrators can access this form from the Template form if an attachment is needed for a new template. Users can access attachments from this form when they compose an email message.

Fields on the AR System Email Attachments form

Field name



Email or Template attachment. Used for storing attachments for both incoming and outgoing emails. It also stores attachments for templates, such as a graphic for an HTML template.

Attachment Name

Name of attachment.

File Name (attachment pool)

Enables users to view error messages if their email was not sent correctly.

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