This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

ar.cfg or ar.conf

The ar.cfg (Windows) or ar.conf (UNIX) file contains AR System server configuration changes and is dynamically created when you install AR System server.

When you make a server configuration change in the AR System Administration:Server Information form, the configuration parameters and their new values appear in this file.

Any process can use the ARGetServerInfo function to retrieve configuration information from this file. You can use the ARSetServerInfo function to modify the information. Such modifications take effect immediately.

Manual modifications do not take effect until the BMC Remedy AR System server process is restarted or signaled to reread the configuration file with arsignal -c.

This topic provides the following information:


UNIX — ARSystemServerInstallDir/conf/ar.conf
Windows — ARSystemServerInstallDir\Conf\ar.cfg


For ar.conf options, see:



(UNIX only) Specifies the directory where the ar.conf file and other BMC Remedy AR System configuration files are stored. The arsystem script sets ARCONFIGDIR to ARSystemServerInstallDir/conf, and you should not need to change this value. However, arsystem does not modify ARCONFIGDIR if a preset value is found.


The following configuration file identifies two directory locations:

# Configuration file for BMC Remedy AR System server
Server-directory: /usr/ar/db
Dbhome-directory: /usr/SQL-DB

The location of the data directory for this server is /usr/ar/db.

The location of the SQL database files is /usr/SQL-DB.

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  1. Davin Lindner-green

    I have noticed that the contents of the sections that follow this ("ar.cfg or ar.conf options A-B" and so on) aren't searchable in the search box that appears above the table of contents. Specifically like the configurable options found in ar.cfg such as "Server-Name" for example. Often I would like to simply type in an ar.cfg option in the search and would like to be taken to that page directly. Instead it will not display a match. I've learned to go to this section and then navigate to the right page, but it would be better if I could just search for it. I suppose that's because the content of those sections are organized in a table perhaps? Is there any way to make this content indexed?



    Mar 20, 2017 05:34
    1. Anagha Deshpande

      Hello Davin,

      When you want to search any configuration options, you can try searching the option name + or ar.conf options. For example, Allow-Backquote-In-Process-String + ar.cfg or ar.conf options A-B. The options are alphabetically arranged on each page.



      Mar 20, 2017 10:39