This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Approval processes

An approval process is the routing of an approval request through a defined series of steps until the process is done. The approval process requires signatures and is governed by approval server rules and behavior. You can use approval server to automate any business process, and you can customize the process to implement the operational guidelines of your organization. By using approval server, you can make sure that any process follows well-defined rules, that the right people are notified and the correct signatures are obtained, and that you can provide an audit trail of requests and the decisions made by approvers.

The following topics provide information about approval processes:

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