This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

API use cases

In this section you will find some practical examples of how to use the REST operations with Postman - REST Client.

The following Interface forms are used for integrating with Incident form:

  • HPD:IncidentInterface_Create is used for creating new incidents.
  • HPD:IncidentInterface is used for modifying the incidents

Before you begin

  1. Open Google Chrome.
  2. Install the Postman plug-in to test the REST operations. For more information about installing Postman,
  3. From the Google Chrome toolbar, click Apps.
  4. Click Postman - REST Client to launch the application.


For information about more REST API examples, see the article on BMC Communities  Remedy REST API examples .

Related topics

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  1. Thad Esser

    The link to the postman plugin for Chrome broken. I think the plugin is no longer available. See

    May 23, 2018 10:03
    1. Brian Gillock

      Given this, can we please get an update to this article? Thank you.

      May 13, 2019 09:10
    1. Anagha Deshpande

      Hello Thad,

      We have updated the link.



      May 23, 2019 11:59
  2. Lisa Singh

    More use cases would be useful (creating users for example)

    Jan 07, 2019 05:57
    1. Anagha Deshpande

      Hello Lisa,

      Thanks for the suggestion.



      May 24, 2019 12:06