This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Additional troubleshooting resources

The following additional logs and forms can help you track information or troubleshoot the BMC Remedy AR System server and its components:

  • Server Events — A form that contains recorded events affecting the BMC Remedy AR System data dictionary. For more information about this form, see Understanding the Server Events form.
  • Server Statistics — A form that contains periodically recorded statistics about the server. For information about configuring statistics, see Server Information — Advanced tab.
  • Windows EventViewer — An application that enables you to monitor and log events in your Windows system. Use the following logs for the specified issues:
    • System log for trouble starting services
    • Application log for trouble with the BMC Remedy AR System server
  • UNIX Syslog — A file on UNIX servers that logs all serious server errors encountered.
  • Error log — A file that logs all BMC Remedy AR System error messages you encounter. It is named arerror.log. For more information about the arerror.log file, see Server error log.
  • armonitor.log — Logs the startup activity for the AR System server and any other server component configured in the armonitor.cfg file.
  • Approval Server logging — See Approval server debug log and Runtime issues.
  • BMC Remedy Flashboards logging — See Configuring the Log Settings page.
  • BMC Remedy Distributed Server Option logging — See BMC Remedy Distributed Server Option logging.
  • Plug-in logging — See Logging plug-in information.
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Comments

  1. Marek Ceizel

    I'm not able to access the link Server statistics for baseline data

    Is this only my problem or there is something missing ?

    Jun 15, 2017 09:05
    1. Anagha Deshpande

       Hello Marek,

      The Server statistics for baseline data link is accessible.

      Regards,

      Anagha

      Jun 15, 2017 11:04
  2. Marek Ceizel

    Angha,

    OK. Then it's my problem. As I get:

    Page level restrictions have been applied to a parent of the current page. These restrictions limit access to certain users or groups and apply to all pages underneath the parent.

    Is there some secret? I can access every other documentation (wink)

    thanks

    Marek

    Jun 16, 2017 01:06
    1. Anagha Deshpande

      Hello Marek,

      I will check on this and will get back to you.

      Regards,

      Anagha 

      Jun 16, 2017 02:13