This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Adding web report and service address prefix

If a request is coming from a web service (WSDL) or a web-based (BIRT) report, and the request is made through an SSL device, a mismatch occurs assuming that the file is not set correctly. The URL of the request would be https://server, however, the service address in the response would be http://

To overcome this, you must set the base_url property of the file located in the <midTierInstallationDir>/WEB_INF folder. For example:

base_url = https://midtier:8080/arsys/

After setting this property, mid tier uses the base_url value otherwise mid tier relies on the URL specified by the server.


After changing the file, you must restart the mid tier.

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