This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Adding or removing licenses

You can add or remove licenses, follow the given procedures.

Adding licenses

To add licenses to a BMC Remedy AR System server, you can enter them into a form or import them from a file. Licenses are active as soon as they are added to the server.

  • The Current Database ID on the Add Remove Licenses form indicates the database to which the current host is connected to.
  • The Current Host ID on the Add Remove Licenses form indicates the ID of the computer you are currently using.

Your license is generated either by using Current Database ID or Current Host ID parameter. 

To add licenses by entering them into a form

  1. In the AR System Administration Console, click System > General > Add or Remove Licenses.
  2. In the Add or Remove Licenses form, click Add New.
  3. In the fields under the table, enter the following information:

    Fields in Add or Remove Licenses form

    License TypeFrom the list, select the type of license to activate. You can also enter a custom license type that is not in the list.
    Note: You can add only one entry for each license type except server licenses (multiple server licenses are distinguished from each other by license keys). To increase or decrease the number of licenses available for other license types, modify the existing entry.
    Number of Licenses

    For the specified license type, enter the appropriate number of licenses.
    Server, server option, and application licenses

    • 0 indicates the license is inactive.
    • 1 indicates the license is active.

    User licenses

    • 0 indicates the license is inactive.
    • Any number greater than 0 indicates the maximum number of licenses available for use.
    License Qualifier

    Used to further identify license behavior

    Do not modify the contents of this field unless instructed to do so by BMC or a qualified BMC partner.


    (Server licenses only) Enter the appropriate license key in this field. To get a key, see  Obtaining BMC Remedy license keys in BMC Remedy ITSM Deployment documentation.

    Note: Do not enter a 6.0-7.0.x key in this field. Instead, import it from a .lic file. See Importing licenses.

    Expiration DateFor trial licenses, enter the date after which the license is no longer in effect. Note: Only trial licenses expire.
  4. Click Save.

To add licenses by importing them

See Importing licenses.

Removing licenses

To remove a BMC Remedy AR System license from a server, follow this procedure:

  1. In the AR System Administration Console, click Tenant Server Configuration > General > Add or Remove Licenses..
  2. In the table at the top of the form, select the license to remove.
  3. Do one of the following:
    • Click Delete, and then click OK in the confirmation message.
  4. Set the Number of Licenses field to 0, and then click Save.


    Nonserver license removals take effect immediately. To remove a server license, however, you must restart the server after removing the license.

Related topics

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  1. Rick Westbrock

    All three H1 headers are duplicated so there are six sections on this page.

    Mar 06, 2018 06:53
    1. Anagha Deshpande

      Hello Rick,

      Thanks for the feedback. I have corrected the topic.



      Mar 06, 2018 09:03