This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Activating skins through the mid tier

To activate the display of skins, complete the following procedure.

To activate skins through the mid tier

  1. In the Mid Tier Configuration Tool, navigate to AR Server Settings page and select Enable Skins (for the server for which you need to enable Skins). See AR Server Settings parameters.
  2. Flush the mid tier cache. (See Configuring the Cache Settings page.)
  3. Flush the browser cache.
  4. If the form view was cached:
    1. Stop the mid tier.
    2. Delete the viewStats.dat file in midTierInstallDir\midtier\WEB-INF\classes.
  5. Restart the web server.
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