This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Accessing WSDL or web services over https

Make sure that a supported version of the Java Runtime Environment (JRE) is specified as the current JRE in the system where BMC Remedy Developer Studio is installed. Newer JRE installations include JSSE.jar and related settings that enable Java programs to communicate over https without manual changes in configuration files. If you must use an earlier version of the JRE, go to to learn more about JSSE-related jar files and how to make the related configuration changes.

You can check the validity of the certificate by using your browser. Browsers indicate errors and warnings in detail while communicating over https. For example, the following figure displays the warning that the certificate at the target server is not trusted by the local client.

Security alert for certificate that is not trusted

Browsers allow you to continue if you ignore warnings or errors; however, BMC Remedy AR System does not allow you to continue in case of errors or warnings. You can easily diagnose the problem with your browser, fix the root cause, and continue with BMC Remedy AR System. To address the alert shown in the following figure, you would update the certificate store to trust the specified company or certificate. See or your local administrator to learn more about frequent issues with certificates.

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