This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Accessing preference forms for centralized preferences

Centralized preferences are saved on a preference server. Preference servers contain the following preference forms, which are installed when you install the BMC Remedy AR System server.

Preference forms


Purpose and Content

AR System User Preference form

Stores preferences for web clients. Administrators can set the value of the fields in the AR System User Preference form by using the PERFORM-ACTION-SET-PREFERENCE Run Process command.

AR System Searches Preference form

(Mid tier only) Stores searches that users create and save for a form in a browser. See:

AR System Administrator Preference form

Stores preferences for BMC Remedy Developer Studio and BMC Remedy Data Import. By default, this form has administrator permissions only. You might want to define subadministrator permissions. Display preferences and the list of login servers are stored in the AR System User Preference form. Developer Studio and Data Import users can also access these preference settings in the Options dialog box (choose Window > Preferences). The changes made here are saved to the AR System Administrator Preference form.

To access these forms through the AR System Administration Console, click User Preferences or Admin Preferences.

In BMC Remedy User Tool, If the preference forms are not present on the server or if the user does not choose a preference server, the local ar.ini file is used to determine their preferences.

If the preference forms are not installed, you can import the definition files. For more information, see Exporting and importing definitions.

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