This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Accessibility issues

When working with approval server forms, you might encounter the following accessibility issues:

  • The JAWS screen reader is unable to detect the check boxes that indicate which requests are currently selected.
  • JAWS does not read aloud the following non-editable fields on Approval Central:
    • The Request Details header
    • The Request ID link
    • The Activity Log header
  • When a section 508 user opens a menu, a pop-up dialog box appears, which lists the items in that menu. Then JAWS reads the items out aloud. If the user presses Tab, the focus moves to the Cancel button instead of to the next item in the menu.

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