This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

About Tomcat configuration settings

Serializing the forms indicates persisting cache in memory to disk in a clean way. Because the time required to serialize forms can vary depending on their size and complexity, you might need to increase the Tomcat shutdown time and thread stack sizes to enable the efficient serialization of your forms.

Addressing the timeout setting

The cache objects are available from memory to disk across restart only if you have a clean Tomcat shutdown. In the Apache Tomcat properties, set the shutdown time and thread stack size to an appropriately high value. Refer to the following screenshots:

Here, Timeout = 0 indicates, wait for a clean shutdown and do not stop the service. 


In Windows operating system, the default Timeout is one minute. The default setting overrides the value you set here.

For example, if you are using the version of Tomcat that was bundled with your Windows BMC Remedy AR System installation, the service might fail to restart if the timeout setting is too low and you have cached many forms.

Related topic

Configuring the Cache Settings page

Was this page helpful? Yes No Submitting... Thank you


  1. David Hicks

    A little more elaboration as with regard to 'what to do', or, 'how to address' the timeout settings would be a good idea. Additionally, providing more insight or why/what to be concerned about the serialization of the forms would also be a logical and expected elaboration - rather than just 'stating' it.

    Feb 27, 2019 04:33
    1. Anagha Deshpande

      Hello David,

      Thanks for your suggestion. We will update the topic content soon.



      Mar 04, 2019 11:51
      1. Anagha Deshpande

        Hello David,

        We have updated the topic.

        Hope this helps.



        Mar 06, 2019 12:42