This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu. Patch 1 for 9.1.04

This patch enables cognitive service management and offers the capabilities to migrate Remedy with Smart IT 2.0 definitions from the development environment to production environment. 

This patch is only for Remedy with Smart IT 2.0 and is available on FTP.


You must apply this patch after you upgrade all the servers in a server group to version 9.1.04. The File Deployer process that deploys the patch on an individual server is a part of version 9.1.04. Hence it is necessary to upgrade all servers to 9.1.04 and then apply the patch. 

To download this patch from FTP

  1. In the web browser, access
  2. Download the file.

Where to go from here

  • For information about applying the patch, see  Applying a hotfix or a patch
  • For information about the issues corrected in this patch, see Known and corrected issues.
  • Upgrading to Remedy with Smart IT 2.0
  • Installing Remedy with Smart IT 2.0

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