This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

9.1.02: Service Pack 2

This table provides information about fixes and updates in this service pack, and provides instructions for downloading and installing the service pack.

Enhancements in Service Pack 2

Enhancements are made in Hierarchical Group and Full Text Search indexing. For details, see Enhancements.

For information about deployment-related enhancements, see BMC Remedy ITSM Suite installation and upgrade enhancements in Service Pack 2

Known and corrected issuesFor information about issues corrected in this service pack, see Known and corrected issues.
Downloading the service packFor download instructions, see Downloading the installation files.
Installing the service packFor information about installing the Service Pack 2, see Installing BMC Remedy AR System 9.1.02


Improved Performance and Stability when using Hierarchical Groups and Full Text Search 

In BMC Remedy Action Request System version 9.1.02, Fortifications in Hierarchical Group computation and Full Text Search (FTS) index results have significantly improved performance and stability. For more information, see Configuring full text search.

The following enhancements have been made:

  • Oracle query is optimized for bulk data processing.
  • The Join form indexing setting optimized for FTS.
  • A general purpose framework is used for FTS Join form indexing and Hierarchical Group computation.
  • The following new parameters are added for Hierarchical Group computation:

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  1. Andrius Seirys
    Dec 06, 2016 04:00
    1. Anagha Deshpande

      Hello Andrius,

      I have fixed the link.




      Dec 06, 2016 04:31
      1. Al Cepeda

        link still broken, resolving to:

        Mar 24, 2017 10:21
  2. Madhu Dora


    ARS 9.1 SP2 S/w not available on EPD site, would you please request concern BMC support team to upload it, kindly me know once it's uploaded to EPD site.

    Best Regards,



    Dec 06, 2016 06:48
  3. Andrius Seirys

    It is uploaded. Check under Remedy IT Service Management Suite -> Remedy IT Service Management Suite 9.1.02 -> BMC Atrium Shared Components 9.1.02 -> AR System Server, MidTier, Flashboards Server, Email Engine, Assignement Engine, Approval Server and Clients Version 9.1.02 

    Dec 06, 2016 07:21
  4. Sandy Reid

     The products should now be available to download.

    Dec 06, 2016 07:57
  5. Davinder Singh

    please confirm if ARS 9.1.02 patch 2 installation requires patch 1 to be installed first, or can we install patch 2 directly on 9.1.02 without installing patch 1?

    Apr 06, 2017 12:33
    1. Mark Walters

      Confirmed - each new patch includes all the fixes from the previous ones so you only need to install the latest.

      Apr 06, 2017 03:19