This documentation supports the 9.1 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu. Patch 1 for Service Pack 2

This release consolidates all the Hot Fixes delivered for BMC Remedy AR System version 9.1.02 and later into a single patch. This patch also includes various performance improvements, memory optimization, Full Text Search improvements and web services related fixes.

The patch includes fixes for defects covering BMC Remedy Approval Server, AR System server, BMC Remedy Developer Studio, BMC Remedy Mid Tier, BMC Remedy Migrator and Reporting components. The patch also includes various License related fixes.

Where to go from here

For latest information information, see  Installing BMC Remedy AR System

For more information about issues corrected in this patch, see Known and corrected issues.

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  1. Jose Leon

    Do both ARS 9.1.02 Patch 1 and Patch 2 need to be installed separately?  

    It's confusing because these pages show different "defects covering..." statements AND the EPD downloads show Patch 1 = 731 MB, and Patch 2 = 586 MB.  On another page I read this Note "Service packs and patches are cumulative and contain the features and fixes of all the previous service packs and patches. (

    Just don't want to miss anything! (smile)

    Apr 05, 2017 01:22
    1. Anagha Deshpande

      Hello Jose,

      You need to install both BMC Remedy AR System (patch 1) and  BMC Remedy AR System (patch 2) separately.



      Apr 05, 2017 10:29
      1. Anagha Deshpande

        Hello Jose,

        If you are applying patch 2 you do not need to apply patch 1 separately. But, if you have already applied patch 1, you need to apply patch 2.



        Apr 06, 2017 03:25
      1. Rawle Gibson

         This is not correct. All Platform Patches are cumulative. This means that so long as you are on 9.1.02, you can apply Patch 2 without applying Patch 1 as Patch 2 has everything that patch1 does and more. So there is no need to install Patch 1 followed by Patch 2.

        As for why Patch 2 is smaller than Patch 1, I am looking into that and will reply back once I determine. It could be that there was some optimization and cleanup of cold code done that was no longer necessary but I will find out.



        Apr 06, 2017 11:18
        1. Rawle Gibson

          In discussing with Patch team the reason that Patch 2 is smaller than Patch 1 is there were some 3rd party jars used in Patch 1 that were determined not to be necessary and so they were removed from Patch 2 thus resulting in the smaller size for Patch 2 even though it is cumulative and contains all fixes done in Patch 1 in addition to new fixes delivered as part of Patch 2.


          Apr 06, 2017 12:56
          1. Jose Leon

            Much appreciated Rawle!!

            Apr 06, 2017 01:28
  2. Jose Leon

    Hello Anagha,

    So are you positive I will get any/all ITSM fixes by installing the AR System (patch 2), yes?

    I was unable to find a patch for ITSM 9.1.02, but this page for ITSM (BRID) points me to only AR System (patch 1), 

    Is the BRID page above missing a reference to AR System (patch 2)?

    Apr 06, 2017 08:20
  3. Rawle Gibson

    Let me see if I can add some clarity here --

    In 9.1.02, patches are only on the Platform side (Server/Midtier/CMDB/etc.). There are NO patches for ITSM or any of the Apps in 9.1.02. Fixes for the apps are delivered via Service Pack or hotfixes for critical issues.

    The patches you noted are Platform Patches only for 9.1.02 and are cumulative. Patch 3 which is targeted to release next week for Platform will be the last patch on 9.1.02 and will be followed by Service Pack 3 in May/June time frame. Service Pack 3 will have a rollup of fixes for the Apps delivered along with Platform fixes.



    Apr 06, 2017 11:24