9.1.02.001: Patch 1 for Service Pack 2

This release consolidates all the Hot Fixes delivered for BMC Remedy AR System version 9.1.02 and later into a single patch. This patch also includes various performance improvements, memory optimization, Full Text Search improvements and web services related fixes.

The patch includes fixes for defects covering BMC Remedy Approval Server, AR System server, BMC Remedy Developer Studio, BMC Remedy Mid Tier, BMC Remedy Migrator and Reporting components. The patch also includes various License related fixes.

Where to go from here

For latest information information, see Installing BMC Remedy AR System 9.1.02.001

For more information about issues corrected in this patch, see Known and corrected issues.

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Last modified by Prachi Kalyani on Jan 28, 2017

ar_system patch_1 service_pack_2 version_9_1_02_001 fixes defects install

Comments

Jose Leon

Do both ARS 9.1.02 Patch 1 and Patch 2 need to be installed separately?
It's confusing because these pages show different "defects covering..." statements AND the EPD downloads show Patch 1 = 731 MB, and Patch 2 = 586 MB. On another page I read this Note "Service packs and patches are cumulative and contain the features and fixes of all the previous service packs and patches. (https://docs.bmc.com/docs/display/public/brid91/9.1.02.002%3A+Patch+2+for+Service+Pack+2)
Just don't want to miss anything!

Apr 05, 2017 01:22
1. Anagha Deshpande
  
  Hello Jose,
  You need to install both BMC Remedy AR System 9.1.02.001 (patch 1) and BMC Remedy AR System 9.1.02.002 (patch 2) separately.
  Regards,
  Anagha
  
  Apr 05, 2017 10:29
  1. Anagha Deshpande
    
    Hello Jose,
    If you are applying patch 2 you do not need to apply patch 1 separately. But, if you have already applied patch 1, you need to apply patch 2.
    Regards,
    Anagha
    
    Apr 06, 2017 03:25
  1. Rawle Gibson
    
    This is not correct. All Platform Patches are cumulative. This means that so long as you are on 9.1.02, you can apply Patch 2 without applying Patch 1 as Patch 2 has everything that patch1 does and more. So there is no need to install Patch 1 followed by Patch 2.
    As for why Patch 2 is smaller than Patch 1, I am looking into that and will reply back once I determine. It could be that there was some optimization and cleanup of cold code done that was no longer necessary but I will find out.
    
    Rawle
    
    Apr 06, 2017 11:18
    
    Rawle Gibson
    
    In discussing with Patch team the reason that Patch 2 is smaller than Patch 1 is there were some 3rd party jars used in Patch 1 that were determined not to be necessary and so they were removed from Patch 2 thus resulting in the smaller size for Patch 2 even though it is cumulative and contains all fixes done in Patch 1 in addition to new fixes delivered as part of Patch 2.
    Rawle
    
    Apr 06, 2017 12:56
    
    Jose Leon
    
    Much appreciated Rawle!!
    
    Apr 06, 2017 01:28
Jose Leon

Hello Anagha,
So are you positive I will get any/all ITSM fixes by installing the AR System 9.1.02.002 (patch 2), yes?
I was unable to find a patch for ITSM 9.1.02, but this page for ITSM (BRID) points me to only AR System 9.1.02.001 (patch 1), https://docs.bmc.com/docs/display/public/brid91/Release+notes+and+notices
Is the BRID page above missing a reference to AR System 9.1.02.002 (patch 2)?

Apr 06, 2017 08:20
Rawle Gibson

Let me see if I can add some clarity here --
In 9.1.02, patches are only on the Platform side (Server/Midtier/CMDB/etc.). There are NO patches for ITSM or any of the Apps in 9.1.02. Fixes for the apps are delivered via Service Pack or hotfixes for critical issues.
The patches you noted are Platform Patches only for 9.1.02 and are cumulative. Patch 3 which is targeted to release next week for Platform will be the last patch on 9.1.02 and will be followed by Service Pack 3 in May/June time frame. Service Pack 3 will have a rollup of fixes for the Apps delivered along with Platform fixes.
HTH
Rawle

Apr 06, 2017 11:24

9.1.02.002: Patch 2 for Service Pack 2

9.1.02: Service Pack 2