This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Working with applications and packing lists

An application is a server object that contains references to a collection of forms. Based on the forms included in the application, other objects related to those forms are also included in the application. Use applications to group sets of objects to accomplish particular tasks so that you and your users can interact with the application as a functional unit. For more information, see Defining and managing an application.

Like an application, a packing list is a server object that contains references to a collection of objects. For more information, see Creating packing lists.

If you open an application or a packing list from the AR System Navigator, an object list displays the contents of the application or packing list and allows you to access the objects. If you create or edit an application or packing list, an editor opens, and you can add or remove objects and change other properties.

To create an application

  1. In the server branch, right-click the Applications and select New Application.
  2. In the New Application dialog box, select Local Application or Deployable Application, and click Finish.
  3. Complete the fields in the panels.
    The application editor opens in the editor area.
  4. Select File > Save.

To create a packing list

  1. In the server branch, right-click Packing Lists and select New Packing List.
  2. Complete the fields.
    The packing list editor opens in the editor area.
  3. Select File > Save.

To open an application or a packing list

  • In the Applications or Packing Lists branch, double-click the name of the application or packing list.
    A list of all the objects opens in an object list. See Using object lists.

To modify an application or a packing list

  • In the Applications or Packing Lists branch, right-click the name of the application or packing list and select Edit.
    The application editor or the packing list editor opens in the editor area.

To create an object in an application

  • In the Applications branch of the AR System Navigator, right-click the application and select a New objectType command from the New Object menu.
    For details about creating objects, see Creating objects.

To delete an application or a packing list

  1. In the Applications or Packing Lists branch of the AR System Navigator, right-click the name of the application or packing list and select Delete.
    A Confirm Deletion dialog box appears.
  2. Click OK.

To save a packing list as import/export commands

  1. In the Packing Lists branch in the AR System Navigator, right-click the name of the list and select Save as Import/Export Commands.
  2. In the Save as Import/Export Commands dialog box, select or enter a file to write the import/export commands.

To export an application

  1. In the Applications branch, right-click the name of the deployable application and select Export Application.
  2. In the Export Application dialog box, select a file to write the object definitions to.
  3. Click Save to start the export operation.
    For more information, see Importing and exporting object definitions and locking objects.

    Note

    You cannot export a local application by using Export Application. You can export an application object without its contents using Export to File.

To export a packing list

  1. In the Packing Lists branch, right-click the name of the packing list and select Export Packing List.
  2. In the Export Packing List dialog box, select a file to write the object definitions to.
  3. Click Save to start the export operation.
    For more information, see Importing and exporting object definitions and locking objects.
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