This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Workflow objects

Workflow objects automate your organization's business processes. You can create active links, filters, and escalations to perform actions on one form or several forms. When workflow is attached to multiple forms, it is considered shared workflow. See Shared workflow for more information.

Active links, filters, and escalations share many similarities, but also have several differences that are described in this section.

For more information, see:

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