This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Workflow object properties

When you open an active link, filter, or escalation, the properties appear in the Properties view for the active workflow object. The following table describes the properties of workflow objects.

Workflow object properties

Property type Active links Filters Escalations
  • Grant or prevent access to the active link for users and groups
Not applicable Not applicable
Change history
  • This object property automatically records the owner, the user who last modified the object, and the date of the modification. You can also enter a description of your changes.
Help text
  • Enter help text to describe what the workflow object does or how it is used.

You can modify some of these properties, including the permissions for active links and the help text for all workflow objects. For information about setting and changing object properties, see Working with existing objects.

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  1. Andreas Mitterdorfer

    Please can you elaborate on the Use FTS property in filters (in Full Text Search section)? I wasn't able to find any documentation on this. Data Access obviously is documented in workflow extras but "Use FTS" is not.


    Please also elaborate on the connection to the global setting documented in

    Feb 04, 2016 09:59
    1. Prachi Kalyani

       Hello Andreas,

      The documentation for the property Use FTS in workflows is documented in the topic FTS tab configuration options.

      The Use FTS in workflows property controls ability of whether the server uses full text searches when executing queries during workflow that have full text indexed fields in the qualification. By default, this option is selected. If you clear this check box, the server uses the search capability of the database.



      Feb 11, 2016 06:11
      1. Andreas Mitterdorfer

        Hello Prachi,

        If the Use FTS in workflow property controls wheter fts is used or not then what is the purpose of the server wide setting?



        Feb 15, 2016 01:14
        1. Prachi Kalyani

          We will verify this with the technical team and get back to you.



          Apr 21, 2016 12:08
  2. Nerella Nerella


    If FTS is disabled on FTS:config form then Use FTS In workflow property will not behave as expected.

    FTS setting in FTS:Config form will control both workflow search and FTS/MFS search, where Use FTS In workflow will control only the workflow search.




    May 25, 2016 08:54