This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Viewing user license information

The Manage User Licenses form displays information about the registered and current users on the selected server. The registered user information is the information submitted for each user in the User form. See Adding and modifying user information.

To display user license information

  1. In a browser, open the BMC Remedy AR System Administration Console, and click System > Application > Users/Groups/Roles > License Review. The Manage User Licenses form appears.

    License information
    (Click the image to expand it.)

  2. From the Users Category list, select one of these options:
    • Server - Current Users — Displays the following information for each user connected to AR System through a BMC Remedy AR System license:
      • Name of the user
      • Type of AR System license assigned
      • Connect time during the current session
      • Time that the user last accessed the server during this session
      • Floating license pool
    • Server - Registered Users — Displays the following information for all users known to BMC Remedy AR System with an AR System license:
      • Name of the user
      • Type of AR System license assigned
      • Default notification mechanism
      • Email address

        Note

        If your User form contains more than 30,000 users, the Server - Registered Users option does not work well. Instead, search the User form for a list of registered users.

    • Server - Invalid Users — Displays the number of users who are locked out of the browser because of too many bad password attempts. To reset an invalid account, reset the user's password. To set a maximum number of bad passwords, enter the number in the Max Number of Password Attempts field in the BMC Remedy AR System Administration: Server Information form (Configuration tab). To turn the feature off (unlimited number of bad passwords allowed), set the number to 0 (the default). You can also check for invalid users by using the driver program with the glu command. See Using the driver program.
    • Application - Current Users — Displays the following information for each user connected to AR System through an Integration System Vendor (ISV) license:
      • Name of the user
      • Type of AR System license assigned
      • Connect time during the current session
      • Time that the user last accessed the server during this session
      • Floating license pool
    • Application - Registered Users — Displays the following information for all users known to AR System with an Integration System Vendor (ISV) license:
      • Name of the user
      • Type of AR System license assigned
      • Name of the licensed application
  3. From the License Type list, select the license type for the category of users that you want to view. The Write License Pool column shows the name of the current group (pool) from which the user's Floating license was acquired. At another time, if a license is acquired from a different pool to which the user belongs, that pool name is displayed.
  4. Click Close.
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