This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Viewing and sorting related objects

Relationships of objects appear on the Relationships tab (the following figure), which lists all fields and objects related to a selected field or object. The Relationships view appears automatically when you select item from the Object List and run Show Relationships from the context menu. You can use relationships to find:

  • All workflow objects that have a given form as an associated form.
  • All Open Window actions that open a given form.
  • All forms and fields that reference a given image or menu.
  • All images or menus that are referenced by any field in a form or by a particular field.

Only objects on the same server as the selected object are shown in the Relationships tab. Relationships with objects in different servers, such as a Push Fields action to a form in a different server, are not included.

Keywords are not objects, so the Relationships tab does not include keywords. For example, if a keyword is related to a field in an active link Set Fields action, that relationship is not listed in the tab.

Relationships tab
(Click the image to expand it.)

The Relationships tab contains the following columns.


Columns in the Relationships tab

Column

Description

Name

The name of the field or object.

Object Type

One of the object types listed at the beginning of this section.

Relationship Type

One of the relationship types listed at the beginning of this section.

Field ID

For a field, its ID; otherwise, blank.

Form

For a field, the form it is in; otherwise, blank.

Action Number

For a workflow object and a relationship with a workflow action, the number of the action in the sequence of If or Else actions; otherwise, blank.

WS Operation

For a relationship with a web service, the operation; otherwise, blank.

Important

For the Show Relationships option to be available, you must enable the relationships feature. For more information, see the following section.

To enable the relationships feature

  1. In a browser, open the AR System Administration Console, and click System > General > Server Information.
    The AR System Administration: Server Information form appears.
  2. Click the Configuration tab.
  3. Select the Record Object Relationship check box.
  4. Click Apply.
    The server may take some time to capture relationship data. For more information, see Setting administrative options.

To list fields and objects related to an object

  • In an object list, the Relationships tab, or the Search Results tab, right-click an object and select Show Relationships.
    The Relationships tab lists the fields and objects related to the selected object.

To list fields and objects related to a field

  • In the form editor, right-click a field and select Show Relationships.
    The Relationships tab lists the fields and objects related to the selected field.

    Note

    If two or more objects are selected in a list or two or more fields are selected in the form editor, the Show Relationships command is not available.

To list fields and objects related to a field or object by selecting it in an editor

  1. Select the Relationships tab.
  2. Click the Link with Editor button ( ).
  3. Select a field or a workflow object.
    • Select a field in the form editor or Outline tab.
      The Relationships tab lists the fields and objects related to the selected field.
    • Make a workflow editor active.
      The Relationships tab lists the fields and objects related to the workflow object being edited.
      When you select Link with Editor, each time you select a field or workflow object, the Relationships tab is immediately updated.

Miscellaneous commands in the Relationships tab

  • You can select only one item in the list. The Relationships tab does not allow multiple selection.
  • To sort the list by the values in that column, click a column heading.
  • To open the object in its editor, double-click an item.
    If the item is a field, it is selected in the form editor. If the item is a workflow action with an action reference, the action is selected in the workflow editor.
  • To update the Relationships tab with the relationships of the selected item, right-click an item and select Show Relationships.
  • To move back and forth through a history of relationship lists, click Previous ( ).
  • To refresh the list, click Refresh ( ).
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