This documentation supports the 9.0 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Using time zones

The Business Time Segment form includes a Timezone list from which you can select time-zone values. When the AR System server executes a Business Time command and encounters a time segment with a time zone, it adjusts the time to match the time in the specific time zone.

This section contains information about:


The following scenarios in this topic show ways to complete the Business Time Segment form, and the results of the chosen options:

Standard time zone difference between AR System server and the Schedule scenario

Assumption: The AR System server is in PST (GMT -8:00) Pacific Time (US and Canada).

Schedule:

  • ID = Level1_Recurring_1_1_2000_8am_to_1_1_2031_5pm_Weekly_Once_Mon_ to_Fri_Asia_Calcutta
  • Level = 1
  • Availability = Available
  • DurationType = Recurring
  • StartDate = 1/1/2000
  • StartTime = 8AM
  • EndDate = 1/1/2031
  • EndTime = 5PM
  • Timezone = Asia/Calcutta

Result: The Schedule time shifts to 6:30 P.M. - 3:30 A.M. because the time difference between the AR System server and the Schedule is 8 + 5.50 = 13.50 hours (meaning 13 hours and 30 minutes).

Daylight savings time zone difference between AR System server and the Schedule scenario

Assumption: The AR System server is in PDT (GMT -7:00) Pacific Time (US and Canada).

Schedule:

  • ID = Level1_Recurring_1_1_2000_8am_to_1_1_2031_5pm_Weekly_Once_Mon_ to_Fri_Asia_Calcutta
  • Level = 1
  • Availability = Available
  • DurationType = Recurring
  • StartDate = 1/1/2000
  • StartTime = 8AM
  • EndDate = 1/1/2031
  • EndTime = 5PM
  • Timezone = Asia/Calcutta

Result: The Schedule time shifts to 7:30P.M. - 4:30 A.M. because the time difference between the AR System server and the Schedule is 7 + 5.50 = 12.50 hours (meaning 12 hours and 30 minutes).

Undefined time zone scenario

Assumption: The AR System server is in PST (GMT -8:00) Pacific Time (US and Canada).

Schedule:

  • ID = Level1_Recurring_1_1_2000_8am_to_1_1_2031_5pm_Weekly_Once_Mon_ to_Fri
  • Level = 1
  • Availability = Available
  • DurationType = Recurring
  • StartDate = 1/1/2000
  • StartTime = 8AM
  • EndDate = 1/1/2031
  • EndTime = 5PM

Result: The Schedule considers the AR System server time because no time zone is defined. Therefore, StartTime-EndTime remains 8 A.M. - 5 P.M.

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